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"Checked in early which was great after a 10 hour drive. But… was told to use self check in. First time being there had no clue that bracelets were room key. Kiosk provided room number we’re assigned to but had no clue that it was ready. So I ended up having to wait 10 minutes in line anyway. The person helping me wasn’t very knowledgeable. Our family of 6 got the deluxe suite that sleeps 8. You have to pay for the extra people to use the water park which we thought was included. The amenities in the room were limited, Exactly 6 towels, 2 coffee cups and 3 coffee pods is not enough for 6 people.. Mini refrigerator barely fit anything (Should be larger for the suites). No microwave, outer door was hard to lock and the t.v. wouldn’t turn off. The outdoor pool wasn’t open as the website said. We came to celebrate our grand daughter’s birthday and ended up only doing the indoor park not knowing that it wasn’t open. Most of the slides are for 42 & 48 inches & taller- makes it hard when you have younger kids and they can’t ride they have the younger kids slides but there was so many bigger kids running around and using them that the little kids were pushed aside. We were on the main walkway and it was very loud when there were people walking through there- especially at 10 pm when everyone was trying to sleep. They automatically charge gratuity at the restaurants which we barely had service at the buffet but still charged for poor service. Everything is cashless- which I hate!"

"N/a"

"Clean, impeccable property, great bed!!!"

"Shower was not very good. Pressure was not good hot water was so so. It. Was raining the floors were slick my granddaughter about fell. "

"Mattress was like sleeping on a rock. And for a new property, lots of cosmetic issues. And the breakfast was inedible."

"Holes in the doors. Lights did not work"

"I booked through expedia for a room that said it could sleep 6 people with a king bed and a pull out couch (we have 4 little kids). When we got there, they said they dont have any rooms that sleep six people, and we had to get a roll away bed. It worked out okay, since our kids are small, but definitely not what we were expecting. The room was clean and i liked that it had vinyl floor and not carpet. The breakfast was so-so, same thing every single morning. Staff was friendly. "

"Great breakfast, excellent staff, and cute outdoor area to eat and play games. I stayed here with family (5 people), we all had enough space and felt comfortable/safe! "

"The room first looked ok but then there were dents in the wall, wall support coming off. The shower wouldn't turn on. Just vet"