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"The staff was extremely nice and helpful. The hotel itself is beautiful and I loved our private onsen."

"Staff is very kind. Clean rooms and Onsen. Enjoyable stay. Bus right outside for easy transportation. "

"Divine. Walked around in PJs all day eating, sleeping, bathing all day. Life reset achieved. "

"We would come back again!! Thank you for the lovely stay! "

"Room was great as was the onsen. Staff were very helpful and welcoming. The shuttle to Odawara helped us get back to Tokyo and appreciated receptions assistance with all of this. "

"Amenities available and nice stay for a group of people "

"Excellent"

"Must-go place if you are serous about onsen"

"At the end of a two-week trip to Japan, Hakone Yutowa was a true highlight. We booked one of the condominium suites, which was large even by American hotel standards. The room had its own mineral hot spring bath that faced east and captured a gorgeous sunrise, as well as a spacious sitting room and comfortable beds. The hotel staff were gracious and accommodating, allowing us to leave our bags with them for a few hours after we had checked out. The meals were good, served buffet style; we ate both dinner and breakfast at the hotel. Yukata are provided for guests to wear at meals and around the hotel grounds. The public bath was also fantastic. In the men’s bath, there were two pools, one slightly cooler than the other, as well as a sauna. Although we were not traveling with children, it’s clear that they welcome families here. There are little nooks scattered throughout the property where you will find comic books, toys, places to read and relax, and complimentary snacks and beverages. All in all, it was a really relaxing place to stay. We used the Hakone Free Pass to see the sights, and we definitely recommend the Open-Air Museum, which is one of a kind and features an incredible collection of sculptures by artists from all over the world. "