Search Cottages in Northlake

"Great customer service."

"I stayed at the Hyatt beginning March 20 while taking my three-year-old daughter to Peppa Pig World to celebrate her birthday. Upon arrival, the front desk associate (a young man) was very kind, attentive, and made check-in quick and easy, which I really appreciated after traveling. Later that evening, around 10:30 PM, I realized our room did not have any hand towels or face towels. I went to the front desk to request those items, along with an extra comforter for my daughter. I was informed by a staff member (I believe her name was Palin) that laundry had not been completed for the past two days, so they were out of hand towels, face towels, and additional comforters. Unfortunately, we had to make do with what we had that night. During the night I woke up to find a roach on the ceiling, which was very concerning. I reported this to the front desk early that morning and showed them a photo. The staff responded quickly and were attentive in addressing the issue, which I appreciated. Overall, the experience was mixed. While some staff members were helpful and professional—especially the gentleman who assisted me at the end—there were clear issues with basic necessities not being available, as well as cleanliness concerns. I’m grateful for the efforts made to resolve things, but I do wish things were a little better. "

"Staff very friendly "

"The shuttle to the airport was very timely and left as scheduled on the morning of our flt. We only waited about 5 minutes for puckup at the airport for our ride back to our vehicle at the hotel. Compared with others we have used in the past this onecwas definitely a big improvement."

"Wonderful Stay!"

"The hotel was great. However room cleaning could be improved. I recommend this hotel. "

"I used the washer and dryer the last day of my stay and it was as expected. The rooms were super clean and the breakfast was really good. The area has all the stores and restaurants you need and it’s super easy to get to the airport and to the football stadium. I will definitely be going back in the summer. "

"No automatic opener on the double set of doors in building B, making it impossible to load in anything large. Horrible cool/blue light bulbs on the bedside tables. Sink no bigger than my hand. Zero noise proofing—the sounds of the people walking upstairs was a deep bass boom. Cockroach on the floor on my way out."

"Overall, it was a very dingy stay. ✅ Sheets had an odd smell ✅ Computer chair in the room was extremely tattered (looked like they got it out of a dump) ✅ Incredibly cramped bathroom (I'm not a huge-sized-person) ✅ Chipped floor panels throughout the room ✅ Rips in the shower curtain ✅ Very bare minimum amenities within the room ✅ Don't let them having a gym fool you, its very cramped and cluttered ✅ Card to enter the room took several tries to get the door open 🌟 The staff was pleasant (only good thing)"