Find Historic Hotels in Northern Phoenix, AZ

"The location was amazing. The stars for the staff go to two individuals alone. If not for them (hostess/waitress in restaurant and Brandon at front desk) I would have given ZERO stars for staff. Be prepared to ASK for everything including clean towels, coffee, room cleaning, real glasses, cheese on the breakfast buffet. NOT relaxing - it was a chore. "

"The BBQ restaurant is no longer there, so there's no where to eat except a tiny bar area in the lobby. Thankfully, a very nice employee directed us to some restaurants within walking distance. There is only one small pool area other than the waterpark area, which is quite a walk from most of the rooms. And much smaller than it appears on the website and in the pictures. Rooms were really nice with a balcony; however, the view from the balcony is of an alley and laundry facility. Why even have it, seriously? I was woke up at 4 am Tuesday night by someone yelling obscenities outside our room, evidently having been locked out of his room. Overall, not what I was expecting based on the amount of money I spent."

"Checked in late at night and key didnt work to get into room. Went to front desk and they "upgraded" us to a suite. It was terrible. Super hot in the room, no towels and super dirty and run down. Tried to get some sleep as we only needed to stay 7 hours. Went to get into bed and found bed bug eggs. Left right away."