Search Cottages in North Olmsted

"Rooms were very comfortable. Staff very helpful. Shuttle service was great."

"This is a very beautiful hotel. The room was excellent and all the employees were very accommodating. My sink did not drain and at checkout time the elevator to the garage broke down. The first-floor emergency exit in the stair well is a fire hazard due to blocked with furniture and flag poles."

"This place needs a serious makeover"

"my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning"

"Checked into the room and it was 73 degrees, turned on the AC and 10 minutes later it was 76 degrees. One side of sliding barn door fell off the upper roller. Wife called the front desk and they said we're sending someone up to check the AC. They showed up and turned the thermostat off and on and nothing happened. After a few minutes nothing was fixed and we had to get moved to another room.. Not a good first impression "

"We were in Cleveland for a concert and stayed the night at Fidelity Hotel. We will definitely choose this location again! It’s beautiful! Staff was quick to help with valet, check-in, the restaurant and check-out. Our dinner was fantastic! "

"Room was clean and comfortable. Great location. Stay was great!"

"Gaberlle was nice the lady at the front desk over all stay was great "

"Very comfortable room, everything worked. Good location for exploring downtown. The 5.30pm kick back with free food and drinks was a real bonus."