Chalets in North Governorate

"Honestly everything was great. The stay. The style. The breakfast. And the manager! The sweetest. The location is great in batroun"

"Nice location, reception staff very helpful and friendly "

"Spotless rooms and excellent staff"

"Yes"

"Great service"

"The rooms pictures are not at all matching the actual rooms. The panormaic room on the app does not have the hot tub included in the app neither the promised open seaview. Despite of the efforts of the hotel owner to show us many rooms to choose from, we never got the panoramic room we booked on the app. Instead of the panoramic sea view that is shown in the app,we got a partial Seaview without any possibility to view sunset from our room. No hot tub was there and the bath tub is small. To have a hot tub, an extra 50 USD fee was requested. The restaurant works during a tight schedule that was not convenient for us. The pool's filters were not turned on. The room was comfortable and clean and the place is quiet though. "

"staff are extremely helpful by all means "

"The place is ok. WiFi not working in the room. The staff is nice"

"What a terrible experience! We checked all reviews before checking in and everyone mentionned that it is a 4 stars hotel (still wondering how could that happen). Having a pub on the second floor of the hotel deprived us from sleeping during our stay. On the first night, my husband asked for some restaurants brochures and not only they did not have any but they also refused to help us, to force us eat at their restaurant which did not have any varieties, especially that my husband is vegan. But the most disturbing experience of all was being woken at 6:30 in the morning by a woman—clearly not a guest—who had mistaken our room number and offered her services to my husband. An hour later, we heard her screaming down the hallway after what seemed to have been an unpleasant encounter. This was beyond the worse hotel we've ever been even when we went to a 3 stars hotel."