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"Overall excellent"

"So, we have stayed at many Riu properties and each time it’s been great. However, the Riu Reggae falls to the bottom of the Riu properties we’ve stayed at. To start we assumed they had room service like every other Riu we stayed at, but they didn’t. They didn’t replenish your fridge each day, it’s every other day which was strange. The property had plenty of lounge chairs, not one on the beach where the temp could get to 100+ so be prepared to get cooked badly on the beach. The buffet didn’t change their menu each night like most other Riu hotels. Not sure why, perhaps it’s just a lower end hotel, but these mentions were never an issue at any Riu we stayed at before. Now, I’m not saying it was terrible, it was just meh. The staff were very friendly and the Jamaican people as a whole were pretty awesome, but if any of those issues I mentioned would bother you, I’d recommend looking at another Riu property. This one has to catch up to the exemplary service we’ve received elsewhere."

"I had a great time All the staff is great 100 %recommend this hotel"

"Yes and our room didn'toverlook anything"

"Everyone was beautiful and the staff was super helpful and friendly."

"We stayed in platinum suites the butler service was really nice"

"Check in process very unorganized with long lines. Room not ready at the 3pm check in time. Room shower needs a deep clean. Grout is black and brown. Beds are very firm. Bathrooms by pool area are not clean. No waiting staff in beach area or pool area. Resort lacked entertainment ands short staffed. Cat infested resort, cats on furniture In the common spaces. No alcohol being served before 10am and most bars close by 10 pm. Spa has ceilings falling down and holes in ceilings in the water areas. The manager refused to come to room to see the conditions of the bathroom. Sent a video that I will upload here and he noted “he doesn’t see anything wrong”. Definitely not a 5 star hotel!!! Only can get premium alcohol off you book privilege, which was falsely advertised. Food was just ok, Jamaican food was the best at the jerk hut and red snapper. A few good staff that we interacted with: Shameka from housekeeping, Ashdaine, Chevonne from check in, Courtney from bag services, Rocqel from Red Snapper"

"This was a perfect selection for our first trip to Jamaica. Beautiful infinity pool over looking the beach which you also have access to swim and snorkel. Restaurants available did not disappoint with variety of foods to offer. We were able to try all the local cuisine at the hotel "

"i loved everything about our stay, 10/10 service and amenities!"