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"Aside from the air conditioning being quite loud, everything else was great. "

"This place is really close to Ladysmith! It has a great pool with waterslide and hottub. The pool was clean and cared for- staff coming in frequently to check in. The rooms were clean and the breakfast was substantial! We would absolutely come back again!"

"The Grotto Spa has been updated & is beautiful. Loved the assortment of saunas. Close by Coombs Market & Englishman’s River Falls and Parksville seaside beachfront park are a must see!! "

"The room was not clean, the beds were made, but had hair and dirt between the sheets on both beds, and one of the beds had what looked like fresh dried blood (not stains, unwashed dirty sheets) smeared in multiple places on the fitted sheets. One of the curtains had what looked like dried blood on the backside of the curtain. The first response was to send someone to change all the bedding, we also asked the linens to all be changed, which they did. The next day we asked what that the first night of the 5 night stay to be deducted from the bill (refunded) as the bill was paid in full upon arrival. The manager on duty said this wasn’t possible as the reservation was made through Expedia. After, multiple conversations in the evening of the second day, the manager finally acquiesced to refund the first night stay. They did provide a complimentary treat basket and offer to move us to a superior suite on a higher floor. We declined as we were staying on the same floor as other guests we were travelling with. The 3 stars is because all of this should have been offered without a fight and multiple times talking to the management. Had the error been remedied or tried to make it right without humility and ease they would have earned higher rating. "

"Internet was good rooms were nice and clean "

"It was good "

"Comfortable bed and clean room"

"Room had been "renovated", poorly. Brick walls, poor excuse for a kitchenette, and an odour i couldnt quite place. Check in is all online and there are no personelle on site. Look elsewhere."

"The room was clean. Everyone is friendly. The lovely place to stay at. "