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"Staff was friendly and helpful. The breakfast items for the vouchers were good."

"It was a good stay, for the price I think the hotel is perfect."

"Not sure how this hotel is rated as a four star hotel, I think because of the location. Room was dirty and curtains had holes in them. Main and Bathroom Doors were hard to close and needed maintenance, making loud noises when trying to force them to close. No parking available through the hotel. "

"I was mainly dissatisfied with the no lock on the bathroom and fridge not working, but otherwise it was a great place to stay."

"it's horrible, the lobby is always crowded because 2 of the 3 elevators are out of service during our stay, and in the last few days left, the entrance is also closed due to water leaking from the ceiling. overall, the hotel needs big time renovation. the carpets look dirty and worn-off in the hallway. some of the staff is very nice but they look tired too. when the lobby is crowded, management team didn't do anything to help with the queue and it's totally no order while people push around to get on elevator."

"Room was clean and the best part was they let me check in early!"

"Clean and spacious room. Only issue was that AC was not working."

" Room was super small and the window was dirty when we arrived. "

"Service was above and beyond. The elevator technology was not like I’ve seen before but it was well explained to me. Easy to get to from the tunnel. Room was spotless. Can’t say enough, especially for a hotel in NYC"