"My room was very, very nice - very clean and very comfortable and all the staff I interacted with could not have been any nicer or more pleasant to deal with.
Except for the Lobby Bar... It was understaffed. There was no table service and when I went to the bar to order, it was about 10 minutes until the bartender could take my order. And then the drink cost $25.00 with T&T. If you are going to charge luxury prices you have to provide luxury service! This was not.
After I checked-out, I realized I had left a small shopping bag with books and DVDs in my room. I returned to the hotel in the afternoon and spent about an hour with Lost & Found but my bag had disappeared. It wasn't valuable but I would very much have liked to have it back and I don't understand why it wasn't turned in.
But by far the worst experience I had, and why I gave a "below average" rating was the hotel requiring parking, check-in, access to elevators and rooms, charges to room number, and check-out all to be done by phone app! THAT SUCKED! TERRRIBLE!! After wresting with the app before I left home, the booking would have been canceled except for the help provided by two very competent and very pleasant LIVING PEOPLE who answered the telephone reservation line. They really saved the booking. Please hire more like them and provided a way for guests who are uncomfortable with apps (or incompetent using them) to enjoy a stay at Excalibur."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
