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"The hotel is visually beautiful - design wise and the room was very clean. Housekeeping on the first night/day let me down by not cleaning the room properly. Cups weren’t cleaned, they didn’t refill drinks sachets, didn’t tidy bathroom properly. The following days tidy was up to standard, but not the Saturday. Also, no sweet treat- like a little biscuit - for 5 star I really expected something nice…. Checking in was a bit confusing as there was a queue of 5/6 people and 5 staff- but only 1 member of staff checking us in. So that 15 min wait was not great. Breakfast was really good on day one but scrambled eggs were cold on day 2. I’d still recommend it, good location and very comfy bed."

"Good internet, really helpful staff and great location "

"Big hotel with quiet room. Bed on the harder side but we like it that way. Semi open bathroom which means a door to the toilet but otherwise open, with a wall to the rest of the room. Had a view towards the eastern part of the city on the 7th floor. Free parking and the garage is accessible from the hotel with a special elevator- good! The evening restaurant is small with a limited menu. Well located close to the Wittenberg platz with U-bahn connections and a few minutes walk to KaDeWe. Would definitely chose Riu again!"

"Sociable lobby, great sized rooms and very clean. Ideal location, not too far from the train station. Very much enjoyed our three night stay"

"The pool and spa area was wonderful and well worth paying a bit more for."

"I skipped the breakfast option, but I did enjoy the bar very much! Excellent service 👍"

"So convenient! Clean room, great staff, wonderful breakfast. Would definitely recommend staying at this hotel. "

"Good breakfast "

"Was asked to pay 15 euros to use the sauna (the pool and gym were apparently ‘complimentary’). Since when does an expensive hotel charge me for part of the fitness center?! A shameless cash grab."