Chalets in Nayarit

"Overall, we had a great stay at the RIU. The property was beautiful, the staff was friendly, the food was good, clean room, great service from employees and we truly enjoyed our vacation experience. The only disappointment was that for three mornings in a row, our room had no internet, phone, or TV service. This made it impossible to call room service or other hotel services, contact other rooms, or simply relax and watch TV while getting ready in the morning. What was more frustrating was the response from the front desk. Each time we reported the issue, we were simply told that “IT would be notified,” but there was never an apology, sense of urgency, follow up, or offer to help offset the inconvenience. I was not looking for a free night or discount, just better customer service and a genuine effort to address the issue. Again, overall we enjoyed the resort and had a good time, but communication and responsiveness regarding ongoing guest issues could definitely be improved."

"Staff very nice, clean rooms, last time we were there they gave us upgraded rooms but nos this time 😔 anyway rooms are clean."

"En general la atencion fue buena,"

"I have very mixed feelings about my stay. The resort itself is beautiful, featuring three massive pools, and generally good food with smiling staff. However, the "behind the scenes" experience was exhausting, and by the end, I was actually ready to head home early. I moved to 3 different rooms within the first few days ( Room 1: Started with a toilet that wouldn't flush and a massive sink leak. Maintenance was intrusive, returning after I asked for privacy and leaving dirty boot prints behind. Room 2: The AC leaked a white, paint-like substance. I had to insist the manager inspect the splattered bedding with me before moving again. Room 3: Better, but shared a wall with a loud, banging elevator and had a recurring dripping noise in the AC.) The pools are lovely and warm, and the pool guys work hard at cleaning, but the physical state of the area is concerning. There are missing tiles, broken sections, and rough, dirty cement on the pool stairs. Many of the outdoor steps are broken and falling apart, and the chaises and umbrellas are chipping. There is also a weird "policing" of the umbrellas; staff would constantly close them on poolside guests. They really need a better setup for windy days and more permanent shade options. Be prepared for the local wildlife. Birds are a constant problem, but there is also a family of iguanas that harass guests for food, even climbing right up onto the chaises! This is made worse by fellow guests who leave trash out."

"The pool was good, less loungers and took almost 25mins for staff to arrange couple extra. "

"Loved the rotating dinner themes! Food was great with an amazing variety. Staff everywhere were super kind. "

"Las habitaciones son muy comodas, amplias y limpias. El Spa excelente, muy relajante y un servicio impecable. La comida es muy rica y la atención del staff es la mejor. Lo recomiendo ampliamente, las albercas y espacios exteriores son muy lindos y te sientes completamente desconectado. "

"Clean room. Staff very friendly, and food was amazing "

"Excellent environment cant wait for the remodel!"