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Jacaranda Nairobi Hotel

3.5 star property

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Located close to Sarit Centre and Westgate Shopping Mall, Jacaranda Nairobi Hotel provides a poolside bar, a free daily manager's reception, and a terrace. Indulge in a massage, reflexology, and a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local and international cuisine. Yoga classes and Pilates classes are offered at the health club; Jacaranda Nairobi Hotel also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Triple Room

Memory foam beds, minibar, in-room safe, desk

Triple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Memory foam bed
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • Garden view
  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room

Standard Room | Memory foam beds, minibar, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Egyptian cotton linens
Separate bedroom
Premium bedding
Memory foam bed
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

View from room

Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
Memory foam bed
  • Garden view
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Highridge, a neighborhood in Nairobi, Jacaranda Nairobi Hotel is in the entertainment district. Kenya National Theatre and Nairobi National Museum are cultural highlights, and travelers looking to shop may want to visit Sarit Centre and Westgate Shopping Mall. Traveling with kids? Don't miss Arboretum. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
Woodvale Grove, Westlands, Nairobi, 00800

What's nearby

  • In my opinion the best hotel in Nairobi, its cozy and welcomming.
    University of Nairobi
    2 min drive - 1.9 km
  • Sarit Centre
    3 min walk - 0.3 km
  • Westgate Shopping Mall
    10 min walk - 0.9 km
  • Nairobi Education Centre - Animal Orphanage
    12 min walk - 1.0 km
  • Nairobi National Museum
    2 min drive - 1.9 km

Getting around

  • Syokimau Station
    30 min drive
  • Jomo Kenyatta Intl. Airport (NBO)
    32 min drive

Restaurants

  • 68 Library
    3 min walk
  • Bar'dayez Bistro
    4 min walk
  • Havana Bar & Restaurant
    1 min walk
  • Tamu Tamu Dishes
    1 min walk
  • Handi Indian Reataurant
    4 min walk

About this property

Jacaranda Nairobi Hotel

Family-friendly hotel near Sarit Centre
Located close to Westgate Shopping Mall and Nairobi National Museum, Jacaranda Nairobi Hotel provides a poolside bar, a free daily manager's reception, and a terrace. Indulge in a massage, reflexology, and a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local and international cuisine. Yoga classes and Pilates classes are offered at the health club; Jacaranda Nairobi Hotel also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, wedding services, and multilingual staff
  • A porter/bellhop, massage treatment rooms, and a front-desk safe
Room features
All 128 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Plasma TVs with premium channels
  • Balconies, coffee/tea makers, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Node Restaurant

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 1964
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between June 5 and June 6.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Jacaranda
Hotel Jacaranda Nairobi
Jacaranda Hotel
Jacaranda Hotel Nairobi
Jacaranda Nairobi
Jacaranda Nairobi Hotel
Nairobi Hotel Jacaranda
Nairobi Jacaranda Hotel
Jacaranda Nairobi Hotel Hotel
Jacaranda Nairobi Hotel Nairobi
Jacaranda Nairobi Hotel Hotel Nairobi

Frequently asked questions

Does Jacaranda Nairobi Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Jacaranda Nairobi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Jacaranda Nairobi Hotel?

Check-in start time: noon; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Jacaranda Nairobi Hotel?

Check-out is at 10 AM.

Where is Jacaranda Nairobi Hotel located?

This family-friendly Nairobi hotel is located in the entertainment district, within a 15-minute walk of Sarit Centre and Westgate Shopping Mall. Nairobi National Museum and University of Nairobi are also within 2 mi (3 km).

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Reviews

Jacaranda Nairobi Hotel Reviews

8.0

Very Good

8.2

Cleanliness

8.0

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 48 out of 161 reviews
Rating 8 - Good. 76 out of 161 reviews
Rating 6 - Okay. 23 out of 161 reviews
Rating 4 - Poor. 13 out of 161 reviews
Rating 2 - Terrible. 1 out of 161 reviews

Reviews

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very supportive staff, incredible location, hotel grounds very well kempt and comfortable. Will book again.
Stayed 1 night in Oct 2025

8/10 Good

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for a short stay in nairobi. The price was good and location unbeatable
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly helpful staff, very clean room, no air con. Enjoyed my stay good value.
Stayed 3 nights in May 2024

10/10 Excellent

LEWIS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for my needs. Screens on windows might help keep mosquitoes away.
Stayed 1 night in Feb 2025

8/10 Good

Imad

Liked: Cleanliness, staff & service
Very convenient location. Friendly staff. Property needs renovation.
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A green oasis in a great part of Nairobi. The superior rooms are recently updated and very comfortable. Very nice!
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nairobi convenient oasis

Decent rooms. OK TV channels. NICE gym. Great pool (gets a lot of local school swimming classes.) Super outside areas .. you're in your own beautiful garden within the city. Walk across the street to Sangrit Mall. Quick travel from airport and into West Nairobi via freeway. Good food and prices. Room price can't be beat compared to other similar options
Stayed 2 nights in Apr 2025

10/10 Excellent

Beverley

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, and great location
Stayed 2 nights in Feb 2026

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a good price.
Stayed 1 night in Aug 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort in the City

Extremely friendly staff, well appointed rooms, in a lovely setting, and great location.
Stayed 4 nights in Jul 2023

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for location and faciltities. Great gym, spa and pool, and good selection for breakfast. Great to have a green space, and quiet pieve of nature in the heart of nairobi.
Stayed 3 nights in Jun 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome in the k heart of Nairobi

Welcoming, efficient and friendly. Amazing location.
Stayed 1 night in Mar 2023

8/10 Good

JALAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 7 nights in Jun 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warmth in the heart of Nairobi

Ideal location. Friendly staff. Clean and comfortable. Good breakfast.
Stayed 1 night in Mar 2023

8/10 Good

Keeley

Liked: Cleanliness, staff & service
We were harassed by beggars when walking around the area at night. While the beggars don't do anything but beg, it gets annoying. Property needs updating. Staff is amazing. The staff makes it worth staying at. Also, being right by the Sarit was so convenient.
Stayed 8 nights in Jul 2023

4/10 Poor

H.

Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel but we were given a room with no AC. Then sent to a room with a noisy AC. Then sent to a room without twin beds and I slept on a mattress on the floor. Staff are friendly and it’s across the street from a nice mall.
Stayed 2 nights in Jul 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The WiFi system does not work well. They use some sort of system that is easily blocked by anti-virus protection and the only solution is get help from their IT guy. I did not have this problem elsewhere like another hotel or at the airport that all had the open access/no password connection. Secondly, this place is in need of serious remodeling and upgrading - it is thread bear throughout. The closet doors were nearly falling off. It is over priced for the status of the facilities.. The gym has equipment that is old and some do not work like the stationary bikes. The only positive aspect is the garden and pool area
Stayed 5 nights in Mar 2024

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig gode faciliteter - trænningscenter spa og fantastisk cafe i dejlig have omgivelser hvor man kunne sidde og arbejde Jeg kommer bestemt tilbage næste gang jeg skal til nairobi
Stayed 4 nights in Jan 2024

8/10 Good

LEWIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms needs updating. The bath tub had cracked tiles etc. Buffet breakfast is over priced for customers who do not eat a lot of food for breakfast.
Stayed 3 nights in Mar 2022

4/10 Poor

BRUNO

Disliked: Staff & service, property conditions & facilities, room comfort

Poor value for the money

Old, dark, poor internet, mosquitoes in the room.
Stayed 2 nights in Oct 2020

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was the hotel for one night, as I transferred to Nairobi for work. Due to Covid restrictions, most of the hotel was closed/blocked for use, but overall, the room was fine, internet connection good, and had a pleasant stay.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness
nice place, beautiful garden, nice staff. location makes it accessible to great restaurants and shops
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naast Sarit Centre shopping mall en heel goede spa + groot zwembad. Inrichting is een beetje oubollig maar prima hotel verder en centraal gelegen in Westlands.
Stayed 3 nights in Feb 2020

8/10 Good

JuhaNopia, Espoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym, friendly staff, and convenient location!
Stayed 6 nights in Nov 2019