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"The room was nice, clean and good size for the money. The breakfast was OK, but a little hard to navigate. There was a football tourney in town for kids. They used up the entire pool and the pool bar was not open. We had to yell at the kids running in the hall knocking on doors at 11pm. The sink stopper was stuck and the hair dryer did not work. In spite of asking the desk, they were not fixed. These are little things that make a four star into a 3."

"The hotel itself is nice but and the rooms are clean but they need upgrades, especially in the bathrooms. What was really disappointing what the quality of the food. We had dinner at the hotel arrived, and the food was terrible and the prices were outrageous. Not recommended at all the service at the restaurant was also not great considering there was nobody in the restaurant, my son had to go over to get their attention to have a water refill. For the price of the room, you can definitely get a nicer place in Merida with a delicious breakfast included in the price."

"I really wanted to like this place but the place is falling apart. Food was terrible, bedsheets had stains, and the towels should be replaced long time ago. Staff was nice and attentive but everything else falls short of a roach motel."

"Room never got cold , never felt welcomed, seen a bug in the room , but I know it’s not the associates fault , it’s management."

"Horrible hotel never had a bad experience with this hotel is the worse hotel in my opinion "

"The room was beautiful and very comfortable. The staff was attentive. Breakfast was delicious"

"Clean rooms, and very good breakfast. Highly recommend 👍👌"

"Breakfast good parking good Area good Staff no speak English Emergencies front desk put phone call on hold Not deal with issues "

"Gracias por el buen servicio"