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"Huge property - however expecting staff and security to know the property. Not being able to direct me to the business center was a little frustrating… The elevator in the Tower was pretty disgusting. All in all great property - not sure will return. "

"Clean place the room is very spacious. Overall the price wasn’t too expensive, just a bit on the resort fee while the breakfast is very poorly. "

"No removable shower"

"Yes amazing"

"Whomever does their marketing is really good at their job - the property does not represent anything like it shows online. Rooftop adult pool never had anyone working the bar nor was music playing - had to go all the way downstairs to get anything. The menu is played out for food; think dive bar food - and that is all they serve anywhere. Not once did we see anyone that worked their monitoring guests, entrances, etc. No one was wearing their wristbands. We went to drinks at a much nicer hotel a few doors down and the bartenders told us that this place is known for being the easy place to sneak into. The hot tub water was disgustingly murky. The only "service" was one single dude running back and forth to the beach people - so as you can imagine - full crowd slow service - might as well go get yourself - even though you had to stand at a long line at the outdoor bar because one person was working there the whole time. Our toilets were either leaking or running, listened to the service elevator doors slamming all night, our balcony door didn't lock and the room was filthy. They say it's recently remodeled..if you call slapping some paint on the walls and the cheapest LVP on the floors a remodel, then sure. For the condition of the property, the lack of amenities and service and the overall vibe, the pricing was WAY too high. I would never stay here again. "

"Hotel room was dirty nobody spoke English it was my First vacation and it was horrible "

"The staff was not at all professional I was provided a room where other guests have already using it, we went in and someone else’s stuff was there. No apologies from staff. Also, room with no water?????? Check in time 4 pm in Miami, hot and humid outside but the staff paid no attention to the needs of the guests?? Note: I was travelling with kids with age 2 years and 4 years.. Horrible staff"

"Beach club staff is amazing. Shout out to TJ. He’s fantastic. Loved the location, pool, and beach club. Our room needed maintenance. Mini bar fridge didn’t work. Sink was leaking. Bathroom door handle falling off. Water pressure and shower was great. Bed comfy. "

"Hotel grounds were very cute! Loved the pool area and daybeds. Carpet throughout the hotel could stand to be replaced, and the elevator was out of service…The staff left a lot to be desired! Very unfriendly and there were several times that no one was even at the desk. Hospitality should be a focus here :)"