Find all hotels by El Cid in Mexican Riviera

"This resort was a bit outdated, but not as bad. However, the staff was awesome.... hard working and very courteous!"

"Entire resort was very nice. Not fancy really but everything was very clean, very easy to get around, excellent service, we never had to wait to eat, the food was all really good with a pretty fair selection at the buffet and amazing food at the restaurants. Our room was huge and again not fancy but it was very nice. Would definitely recommend! "

"This is by far one of the best properties we've every stayed at! The staff was exceptional! So many to name: Front Desk, Concierge team, housekeeping, restaurant. Everyone we interacted with, treated us special! Just don't get the Continental Breakfast with the package. Not worth it! "

"Staff were so helpful and friendly throughout our entire trip. We loved the swim up bars and endless drink combinations, the bartenders always helped us discover new fun drinks. We loved having multiple restaurants to go to dinner at and our favorite was American Country. The beach and pools were beautiful and well kept. The room was updated and very large. Would 100% come back. "

"We had an ocean view villa which was discus "

"Riu Emerald Bay was an amazing place to visit. The rooms were clean and the staff was polite. We loved the pool and swim-up bars. The restaurants provided a great variety of food and the poolside cafe at Pepe's was really convenient for midday snacks. I would definitely suggest visiting the spa for a massage. The steam room had a wonderfully minty scent. If I had to change anything I would say turn the temperature up in the hot tub. We had a wonderful time from the beginning to end of our trip. "

"The Hotel staff is friendly and they all work very hard to make sure you well taken care of."

"Location is perfect, staff is friendly, food options are good, pool is awesome. The hotel folks continuously forced us to take the timeshare property tour (in exchange for boat tour coupon) and that it would not take much time. Ultimately we accepted but it was the worst experience ever when we got there. The guy responsible for the tour was arrogant, condescending, threatening and argumentative. He threw a fit of rage when we told him we want to go back. I was about to call the police/embassy since we felt cornered. I have everything on video. Ultimately, the hotel staff person was kind enough to give us a lift back to the hotel. My advice, NEVER EVER AGREE to get the timeshare tour."

"Everything was excellent! Beautiful!! Food and service top notch! The only difficulty for older people is the bathtub. Very difficult to get in and out. Not recommendable for people with mobility issues. "