2/10 سيّئ للغاية
byron
مسافر برفقة العائلة
26 يناير 2026
عناصر لم تنل الإعجاب: وسائل الراحة
I made two phone calls to ensure my son, who was arriving 2 hours before us, was able to park his car underneath. I was assured both times that he could and that it would go straight to my credit card. It did not. He had to pay for both vehicles and because we had not checked in, he parked his car but was then stuck in the elevator for 20 minutes as he had no 'room key' to exit. The staff allowed him to enter (once he paid) but did not warn him that he would be trapped in there as no key was issued yet. He used the emergency phone in the lift to eventually get out (20 minute ordeal) and I had been assured it would be fine by two staff on separate phone calls. NOT HAPPY AT ALL!
On top off that, the doors to the bathrooms are frosted glass AND do not close properly or lock. When you share a room with your late teenage kids, you'd like them to have some privacy.
This is my last stay there and we go regularly to Melbourne to visit our son who lives down there.
byron
أقام ليلتين (2) في شهر يناير عام 2026