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"I recently stayed at Flagstaff Gardens Hotel Melbourne and unfortunately had a very disappointing experience with their valet parking service. I paid $65 for valet parking, which I was completely fine with — I understand that’s their standard charge. However, the service was extremely poor. When I requested my car, I was told it would be ready in 5 minutes. I ended up waiting 25 minutes and the car still wasn’t there. When I asked again how much longer it would take, they simply said, “Sorry, we forgot.” I couldn’t believe it. After that, I had to wait another 20 minutes. In total, they wasted almost an hour of my time. Because of this delay, I missed a specialist appointment that I had travelled 5 hours to attend. This was very important to me, and the lack of professionalism and care from the valet team caused serious inconvenience. Charging $65 for valet is fine — but the service should at least be organised and reliable. Very disappointing experience."

"Check in was slow, with self-check in systems not working. The room was very small for the price. "

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"Clean and tidy. Suited my purpose. "

"This hotel is in a fantastic central location. Staff were brilliant. We loved the mezzanine as it was a great place to chil when we got back after a day out and about. Spotlessly clean room and hotel.. We had breakfast in the restaurant. It was great to be able to pay as you go we had delicious porridge and a large coffee each day. I was a little disappointed with the room and bathrom. They were tired and small. We didn't ask for another room when we arrived and just enjoyed our holiday as maybe I hadn't looked closely enough. If I booked again I would look carefully at the room options. "

"Nicer than expected. Very nice hotel. Excellent service. Immaculate lovely room. The only downside was the pillows were very stiff and too large. "

"Excellent hotel. Very clean and in a nice area of Melbourne "

"Very disappointed about the condition of the room, literally everything broken, even the door to the bathroom hard to close. Breakfast so poor that not worth it going there."

"Close to shops and casino restaurants n cafes . Loved the beautiful old historic decor . The cocktail bar was very nice as well . Very good bar an named Dafford . "