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"Greeting, ease of check in, support when an issue occurred."

"Enjoyed a wonderful stay at the Grand Hyatt Melbourne had some Expedia points to use thought I might spend a day and a night in the city. The hotel was perfectly located close to everything, very quiet I was a bit worried about the trams being so close outside but couldn't hear them at all, couldn't hear any internal noises either witch was great. The bed was comfortable thought the decor of the room had character really enjoyed my stay. Thankyou"

"Room was nice "

"Central location, across the road from southern cross station. Easy to get to most places in the cbd, and within walking distance to the south bank. Room is clean and decent size "

"Clean room, great location."

"This is our 4th stay at this hotel and we really like the location. It's walkable to everywhere in the city and the public transport is very accessible from the hotel. It's very comfortable, spacious and clean. We always choose the no housekeeping which adds to value for money. Staff are always lovely. That's why we keep going back. "

"Clean spacious room with great view of the cathedral. Housekeeping were very efficient and friendly. Breakfast was very good quality with great coffee. Hotel was stunning in a beautiful quiet location, away from the city hustle and bustle. Overall we had an amazing stay. "

"I'm fully satisfied. But Dishwasher is little dirty."

"Clean good lovation"