Search Villas in Mecca

"Could not reach front desk from room nor the hotel from outside the hotel. Phone just rang… no phone tree or vm option. Staff was unaware when I told them the first night but not concerned. The fourth day they acknowledged there was a problem but didn’t know why or if it was being resolved. We called corporate Hilton to report it and they could not reach ES either. Housekeeping was not every day. Didn’t mop wet dirty bathroom floor. I requested towels and mopping on 3rd evening but housekeeping had left so I tipped laundry person to do it. (Becky - thank you) Laundry room had an out of order sign on door. Hotel side entrance door near our room could not be opened wide as the arm hinge was hanging loose blocking opening. Reported that and they dismantled hinge/arm so it was always open. Breakfast food was fine but the buffet setup was disorganized. Ex. Knives spoons in one area but forks across room. Pull out couch had horrible mattress. Antonio (great!) came to put sheets on it and offered a topper. Not much better so I requested another flimsy topper on second night and had a bit less pain in morning. Need to replace mattresses in couches or get better toppers. Didn’t appear to be managed or maintained. Expected more from a Hilton ES. Will not stay there again. "

"Great location, good rates"

"Room was cleam and pet friendly"

"The Elevator broke on our first day there. Many older guests had to travel 1-4 stories to get to our rooms. It was horrible and felt like we were losing breath. "

"We found the property to be very clean, and welcoming!"

"My husband attended a car show so we chose your hotel due to the affordability and location of the hotel. I drove around the area and explored Palm Desert, Palm Springs, etc."

"Clean room Friendly helpful staff"

"This is a beautiful resort, but unfortunately the experience did not match the setting. There was trash left around the property throughout our stay, which was disappointing—especially since most of it appeared to be left by adult guests. Even more concerning, it was not cleaned up as frequently as it should have been. We also had an issue with billing. After reserving a cabana, we noticed our card had been overcharged by $240. While the manager said the amount would be refunded, the explanation for the charge was unclear and did not inspire confidence. We are still waiting to resolve this with management. Overall, due to the cleanliness concerns and billing issues, we will not be returning and cannot recommend this resort at this time."

"Great service ! "