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The Palace, a Luxury Collection Hotel, Madrid

5.0 star property
Madrid's elegant sanctuary near Congress of Deputies and Fountain of Neptune offers rejuvenating spa treatments with attentive multilingual staff

Choose dates to view prices

The Westin Palace in central Madrid offers a peaceful garden retreat amid the city bustle. Travelers can enjoy a massage or manicure at the spa, shop on-site, and stay connected with high-speed WiFi. The helpful staff consistently earns praise from previous guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is AED 1,615
AED 1,777 total
includes taxes & fees
28 Mar - 29 Mar

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premium Neptuno View Room with 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Neptuno View Room with 2 Twin Beds

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins | Premium bedding, pillowtop beds, minibar, in-room safe

Palace Room with 2 Twins

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room with 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Cortes View Room with 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Cortes View Room with 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room with 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cortes Suite

Cortes Suite | Living room | Smart TV

Cortes Suite

  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Neptuno View Room with 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Neptuno View Room with 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Suite

Palace Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Palace Suite

  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room with 1 King Bed, Street View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room with 1 King Bed, Street View

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Cervantes Suite

Cervantes Suite | Living room | Smart TV

Cervantes Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

  • 168 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Neptuno Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Neptuno Suite

  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premium Neptuno View Room with 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Grand Premium Neptuno View Room with 1 King Bed

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room with 2 Twin Beds, Street View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room with 2 Twin Beds, Street View

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, The Palace, a Luxury Collection Hotel, Madrid is near a metro station. Thyssen-Bornemisza National Museum and Prado Museum are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Check out an event or a game at Bernabéu Stadium, and consider making time for Museo Nacional Centro de Arte Reina Sofía, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Visit our Madrid travel guide
Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza Museum showing art and interior views
    Thyssen-Bornemisza National Museum
    1 min walk - 0.1 km
  • Prado Museum featuring a garden and heritage architecture
    Prado Museum
    3 min walk - 0.3 km
  • Vibrant sunset over bustling Gran Via showcasing architecture and urban life in Madrid
    Gran Via
    6 min walk - 0.6 km
  • Puerta del Sol which includes a city and a fountain
    Puerta del Sol
    8 min walk - 0.7 km
  • Reina Sofia Museum which includes a square or plaza and modern architecture as well as a large group of people
    Museo Nacional Centro de Arte Reina Sofía
    10 min walk - 0.9 km

Getting around

  • Anton Martin Station
    7 min walk
  • Madrid Recoletos Station
    14 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    19 min drive

Restaurants

  • Starbucks
    1 min walk
  • Lobby, The Palace, A Luxury Collection Hotel
    1 min walk
  • Faborit
    1 min walk
  • VIPS
    1 min walk
  • La Dolores
    3 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

Luxury hotel near Thyssen-Bornemisza National Museum
Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on site, and a garden. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Concierge services, ATM/banking services, and a vegetable garden
  • A computer station, multilingual staff, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 470 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Deep soaking tubs, free toiletries, and hair dryers
  • LED TVs with premium channels
  • Free infant beds, housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Pet fee: EUR 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 150 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Palace, a Luxury Collection Hotel, Madrid?

As of 22 March 2026, prices found for a 1-night stay for 2 adults at The Palace, a Luxury Collection Hotel, Madrid on 28 March 2026 start from AED 1,615, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Limited spots are available.

What time is check-in at The Palace, a Luxury Collection Hotel, Madrid?

Check-in start time: 2:00 PM; Check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Palace, a Luxury Collection Hotel, Madrid?

Check-out is at noon.

Where is The Palace, a Luxury Collection Hotel, Madrid located?

Located in Madrid Centro, this luxury hotel is steps from Thyssen-Bornemisza National Museum, Congress of Deputies, and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Palace, a Luxury Collection Hotel, Madrid Reviews

9.2

Wonderful

9.4

Cleanliness

9.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 711 out of 1000 reviews
Rating 8 - Good. 174 out of 1000 reviews
Rating 6 - Okay. 60 out of 1000 reviews
Rating 4 - Poor. 33 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms which have been recently refurbished. Lovely breakfast and despite being a large hotel, you feel like its an intimate setting.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Beautiful hotel great service and staff. Would highly recommend.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Mona

Liked: Cleanliness, amenities, property conditions & facilities
Excellent clan beautifully laid out very comfortable Great hotel must stay
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lotfi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful, breakfast was incredible, and the staff was excellent.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Lotfi

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel with great location, nice rooms, helpful staff and excellent service
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Central location and amazing hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay from the staff to the accommodations. Five stars!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful hotel and great breakfast buffet.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in a beautiful setting.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Perfection. A pristine hotel with lots of traditional charm and features. The rooms are generously sized with excellent bathrooms. The restaurant and bar La Cupula is one of the most beautiful rooms to dine in. We visited for a special occasion and didn’t want to leave!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel - excellent staff
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Dawil De Jesús

Liked: Staff & service, amenities, property conditions & facilities
Great and the Hotel Staff are so helpful!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful hotel well refurbished.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Masooda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel great location in the heart of Madrid
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, breakfast, service.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Enrique

Liked: Cleanliness, property conditions & facilities
Great room, building and breakfast. The staff is very kind on an individual basis. The feeling though is of a poorly run hotel: my room was only ready nearly 2 hours after check in time; my suitcase took two hours more to be delivered and required 2 phone calls to the reception desk; one of my two bags was sent to my mother’s room; the staff at the main bar in the afternoon was rushed and slow; both the Nespresso machine and the scale in my room didn’t work; no cups for coffee and no complimentary water were delivered until I asked. Nice place, no doubt, but too chaotic to justify the price tag and the historical prestige of the property. On this basis, I wouldn’t return.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

MARIA ODALYS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

juan s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel. Great breakfast. Sharp room.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Historic and beautiful renovated hotel
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel . Nice rooms, friendly staff
Stayed 4 nights in Dec 2024