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"Very disappointed that in spite of two sets of confirmation of understanding of our arrival at the airport the hotel failed to provide a transfer, and claimed no record of our request. The bedroom aircon was ineffective, and although a technician improved slightly , it remained sub standard. In reporting these problems to reception the response on both issues was cavalier. It’s a shame because the hotel is generally an excellent facility."

"Everything was perfect "

"."

"Clean room and great service "

"Great "

"JW Marriott is a perfect home away from home in Nairobi. Am never staying anywhere else when in Nairobi. "

"The staff is very friendly and professional. I will definitely stay here again."

"Front desk staff let it down "

"Room was clean. Staff was Friendly and helpful - we left the big luggage with them for the safari.. AC needed a restart to cool the Room down but Next day it showed the error again. Breakfast was good. They change some days with ham and salmon. You have a Station for Omelett and some Fried africano Special food."