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"great"

"Front desk staff were friendly and very helpful."

"I liked it a lot comfy bed nice cafe downstairs "

"To start off, the location of this hotel is amazing! We only stayed one night but they upgraded our room to a king! The staff were super helpful and friendly. Would stay here again and recommend to others!"

"Room was clean and updated and staff were very friendly. Two of the elevators weren’t working reliably and there was no in room coffee or fridge (had to request a fridge I think) but it was great for business travel "

"The Empire is my favorite hotel in New York. It's a grand dame, so not new and spiffy, but the rooms are well-maintained and I find the bedding terric. In New York, the Empire is a bargain, but it's so much more. The location is outstanding at Lincoln Center surrounded by restaurants and cultural institutions, and it's on the #1 subway. Taxis and Ubers also very easily available. I don't worry about not having a coffee maker in the room. There is a Starbucks a few steps from the front door; a great bakery (Breads) across the street (Broadway), and additional options up and down Broadway. People, you're in New York! I love the free bottles of water. Pasquale at the front desk has been especially kind, but all the front desk staff and doormen seem extremely helpful."

"The customer service is always consistently amazing. The rooms are clean and comfortable.."

"Amazing hotel and helpful staff"

"Area close to all the attractions!!"