Verified
8/10 Good
Thomas
6 December 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas
Stayed 7 nights in Nov 2024
Cloud9 Hotel
3.0 star property
Travelers gather around the inviting fireplace with drinks or start their day with coffee shop treats before heading out to explore the surrounding area.
Choose dates to view prices
Photo gallery for Cloud9 Hotel
Cloud9 Hotel welcomes guests with a daily manager's reception and two on-site restaurants. Visitors love the welcoming atmosphere, practical amenities like free WiFi and luggage storage, and a cozy lobby fireplace perfect for relaxing after a day of adventures.
Reviews
7.67.6 out of 10
Good
Popular amenities
- Breakfast included
- Parking included
- Free WiFi
- Restaurant
- Bar
- Housekeeping
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- Air conditioning
- Laundry
- Outdoor Space
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- Kitchen
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- Dryer
- Pet friendly
Policies
Check-in
Check-in start time: 1:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: USD 80 for check-in between 11:30 AM and 6:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Property payment types
Important information
Optional extras
- Late check-in fee: USD 80 for check-in between 11:30 AM and 6:00 PM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Frequently asked questions
Is Cloud9 Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Cloud9 Hotel?
Check-in start time: 1:00 PM; Check-in end time: midnight. Late check-in is available from 11:30 AM– 6:00 PM for a fee of USD 80.
What time is check-out at Cloud9 Hotel?
Check-out is at 11:00 AM.
Where is Cloud9 Hotel located?
Situated in Lubumbashi, this hotel is 0.3 mi (0.5 km) from Lubumbashi Zoological Park and 1.5 mi (2.4 km) from Musée National de Lubumbashi. Lubumbashi Golf Club and Frederic Kibassa Maliba Stadium are also within 6 mi (10 km).
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Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2
Cleanliness
10
Amenities
6.0
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 1 out of 5 reviews
10 - Excellent
1
Rating 8 - Good. 3 out of 5 reviews
8 - Good
3
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 5 reviews
4 - Poor
1
Rating 2 - Terrible. 0 out of 5 reviews
2 - Terrible
0
Reviews
Verified
4/10 Poor
Ghislain
9 November 2024
Liked: Cleanliness
Disliked: Staff & service
Cette fois ci la réception et le service du personnel n'etaient pas anla hauteur des attentes.
Ghislain
Stayed 7 nights in Nov 2024
Verified
10/10 Excellent
Nathalie
24 October 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nathalie
Stayed 8 nights in Oct 2024
Verified
8/10 Good
Verified traveler
5 October 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Verified traveler
Stayed 6 nights in Sep 2024
Verified
8/10 Good
Verified traveler
4 October 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Verified traveler
Stayed 4 nights in Sep 2024