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"Everything was nice, and the staff very welcoming."

"The staff thought to be more helpful or friendly. The hotel itself is very well run, clean and the spa was excellent."

"Staff is helpfull, rooms clean, location perfect. No parking for big vans."

"Spacious room. Super clean hotel. Very friendly, warm staff from welcome to check out. "

"un accueil comme nous avons jamais eu dans un hôtel, vraiment vous avez une équipe en OR, très chaleureux et à l’aise avec ses clients, vraiment merci, et passez de bonnes fêtes de fins d’année ! "

"We have enjoyed our stay a lot. The hotel was clean and quiet and also staff were very professional. "

"Top location. Comfortable stay overall "

"This is one of the nicest hotels I've stayed at when in France, goose down white quilts, fresh bed linens, fluffy soft pillows, and comfortable mattress allow a weary vacationer/traveler to get a good night's sleep. The staff is wonderful, food at the in-house Jeanne D'Arc Restaurant is very good and reasonable for the fine cuisine. At the staff is very helpful and accommodating- especially Sheena who speaks French & English. I highly recommend this as the hotel to stay at in Rouen. Fitting it is situated right next to tower/dungeon where St. Joan of Arc was kept as a prisoner. They have beautiful portraits and art work in the restaurant of St. Joan."

"I was very happy with my stay. It was close to the centre and transit. The room was perfect and I have worked in the hotel industry, and I want to recognise Alexis and Kevin for being so hospitable, knowledgeable and prompt. They truly made the experience memorable. Would definitely stay here again."