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"There was shampoo or conditioner all over the shower when we arrived. So it felt like it hadn’t really been cleaned. It was unusual not to have a smart TV and the room could definitely use an upgrade/paint job. The parking was extremely limited for the size of hotel and we were lucky to find one of the last spots but several others would have been unable. "

"Nice place to stay in London, friendly staff, clean, breakfast is good. "

"Building is massive but once adjusted it was great. Amazing rooms, staff was amazing at front desk, only downside was that the pool was freezing. "

"We had a last minute stay at the Hark Rock Hotel in London. The lobby was clean and smells amazing. The pool was nice. The outdoor pool connects to the indoors. Could be nice in the summer, but the water was a bit too cold for the winter. Definitely bring your key card when going in the hot tub as I didn't bring one and got locked out. Had to knock on the door for someone to open it. The rooms were clean and facilities looks brand new. Parking was free. "

"The actual room I had at this location was nowhere near what the photos made it out to look like. My stay at this location started out rocky when I checked in and found out that the room I had just moved my luggage into hadn't been cleaned yet after the previous visitor. The cleaning staff member who came to tidy up was irritated that I was in the unit before it was cleaned, then I had to wait in the lobby for 30 minutes until she was done. The room and the building are somewhat rundown, but if you need a quick place to stay for a night or two, it would work. Besides the one cleaning staff member I interacted with, the rest of the employees were courteous/nice, and the location is close to all kinds of restaurants and a mall."

"We stayed at this property for two nights, while on a little staycation with our three little kids. We stayed in a 2 bedroom, with kitchen, and it was perfect size, clean and well laid out (one room on either side of a living room/kitchen. Hotel was close to lots of restaurants, and only a 12min drive to the children’s museum / the Factory. I called the hotel in advance and they put our requested two cribs in the room for our arrival. The breakfast area downstairs does not have highchairs - just an FYI. The only downside of this hotel was the pool- which was a must for our kids. It looked like it hadn’t been cleaned in many many months. It had floating debris on top not being picked up by the filter (likely because the filter hadn’t been checked…) there was so much debris sunk to the bottom by the stairs it actually looked a different colour and was disgusting. We did ask them to skim the top, but I’m not sure the staff knew why I was asking. If you’re not planning on using the pool, the hotel was great, in an excellent safe location and very friendly staff. "

"Clean room. Staff was friendly and helpful "

"Room Not that clean,drapes falling down,strip of wallpaper ripped off wall. halls dirty. WiFi good linen clean ,towels clean. restaurant good."

"Seniors should go mid week to avoid the family crowds at the pool and whirlpool. Young families had a ball and some played hooky from school and work on Monday to continue the fun. We stayed in South wing, and it needs updating and mattress replaced. (still acceptable) and was told by staff it was being scheduled for later in the year. North wing already remodeled. Restaurant on site was good. We will go back again next winter. Only a 2 hr drive and better then going south."