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"You must pay the extra for a river view room... Wow! At night it's incredible. Staff very friendly and helpful and thought it was a good price for London especially with the view "

"Everything was great until they charged me and 89 pound early check in fee which I was never aware of then at check out they said they took it off the bill then I got charged"

"Rooms were clean, bed comfortable, staff efficient and helpful, and the breakfast was good."

"Breakfast was wonderful"

"Clean room, but extremely tiny. No room for storage. Great for one night only. Can not imagine staying for a longer period. "

"I’ve stayed here a fair bit and it’s usually good but this trip was awful, they are doing renovations in the foyer and the noise was awful, how the staff can work in that I don’t know AND no warning on their website . We had a room with not hot water and then moved to one with aircon not working, the second room was really badly maintained. Terrible stay this time!"

"Excellent location across the Thames from Westminster and Big Ben. Located near Waterloo station for easy access to the Underground."

"The location is great, and the service is good. However, the furniture is quite old. The beds are already deformed, and I can feel the springs. All the lounge chairs and sofas are missing foam. I had to sit in the corner because the seats are too deep and don’t support my bottom or back. The place really needs some updates. "

"the hotel staff here was incredible. we get there to check our bags in and it was the kindest group of people. and my travel partner had a small medical issue and the staff went above and beyond to provide some medical supplies. the kindest and most wonderful people work at this hotel. the room was great. i cannot wait to stay here again. everyone from the bartenders to the room service staff? all incredible. i had a wonder stay here. "