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"Room was small but very nice staff was helpful but reservations manager didn’t help us"

"This hotel is an excellent location for Central London. It was a couple of minutes walk from Tottenham Court Road underground Station. The foyer was lovely and I liked that you could check yourself in. The lift was so slow, we ended up walking up the stairs to get to our floor. All the corridors look the same and there wasn't too much in the way of signs to point you in the right direction. The room was OK, it could definitely do with a revamp it felt a bit drab. The beds were comfy but only had 1 pillow on each bed, when we asked for more pillows there were none to be found. How can a hotel not have extra pillows. The window had a venetian blind on the inside which you couldn't get to so it was open all night, letting in the light from the street lights. There were no plug sockets by the beds. Everything just felt very dated."

"This is my favorite hotel in London—ben coming here for years. Amazing staff and beautiful design"

"We selected this property for its convenience in terms of location and it being family-friendly, offering full ameneities."

"Very clean. Friendly staff. Not many amenities such as fridge and microwave "

"I was given an upgrade to a suite. It was lovely. Great views over the river."

"room trash was not emptied upon arrival; shower drain VERY slow, TV didn’t work; light bulb fluckering"

"Hotel restaurant was good . Valet parking was understaffed. The room facing the city was loud, and you could hear all the traffic from the street. Very uncomfortable. Will not be staying here again."

"Great stay in central London. Absolutely massive hotel, and my room was a long walk through the floor but was super clean and cozy. Because it’s so big there are a lot of people staying here and it could get kind of noisy; nothing earplugs couldn’t help. Overall a great value for the price with an extensive buffet breakfast included. Parked right under the hotel without issue!"