2/10 سيّئ للغاية
Aljohara
مسافر برفقة العائلة
19 ديسمبر 2025
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
This was my second time staying here for a week at a time. The first time was great, but it has gone down significantly. The staff was consistently rude throughout. They put me in an accessible basement room even though I did not need an accessible room. I asked if there was anything that wasn’t below ground and dark. They just kept insisting it wasn’t dark and you know what, they were wrong. The coffee hadn’t been replenished, there was no blow dryer and when I asked for one it took them over 24 hours to provide one. The room wasn’t cleaned properly and dust had accumulated in the swivel mirror. The bathroom was unclean. They made a big deal about scheduling a “weekly clean” and gave us a 9-6pm window. We left and came back at 6 to a room that hadn’t been cleaned, when I raised the issue they said there had been a miscommunication with the cleaning staff and they had gone home for the day. And finally, they locked us out of the room an hour before check out. They said the card was reactivated, it wasn’t, I kept having to go up and down the elevator because they could not seem to activate the key. Finally, a staff member had to come and open the door herself. Absurd, very disappointing, and honestly the whole thing was a bother. Stay somewhere else.
Aljohara
أقام 7 ليالٍ في شهر ديسمبر عام 2025
