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"Horrible experience. I reserved a room for 3 adults. When we check into the room it only had a king bed (no second bed and not even a pull-out couch). We inquired to the staff regarding the issue. The clerk at the counter was at a loss as to what to say. The manager's response was far worse. She immediately blamed the "third party vendor" (Expedia) that booked our room. I pushed further to see what they will do to make it right (e.g., switch rooms, get a role-away). Her response, "it is not our problem. You should go buy an inflatable bed from Wal-Mart". No other bookings were available in the area, so my son, who is 6'4" had to sleep on a chair in the room. Management provided ZERO ACCOUNTABILITY. I am completed stunned they as they provided no help to their client. I will never stay there again and strongly advise all others to reconsider booking with them. "

"We had a snaffoo in scheduling and the staff was so kind to help us out. Jennifer and Luna we bright spots as we came in. The room was clean and comfortable. The breakfast was more than expected. Very good. Thank you for taking such good care of us."

"The hotel staff were very rude with kids being in the lobby. They now require you to buy all alcohol from the bar. I do believe this is a city ordinance and not just the hotel trying to siphon money. Parking is an absolute joke. The hotel has seen better days and is in need of a serious remodel."

"Very convenient to restaurants and highways."

"The room was very clean, and the staff were very helpful with setting up the mobile key. Excited to go back soon!"

"The hotel was very outdated. The rooms were big. The pullout couch was poor at best. The pillows were like sleeping with a piece of paper. The floors in the elevator and in the stairs were very dirty. They look like they possibly painted recently, however not well. The whole place need a remodel or to be torn down."

"Great location. Very safe. Can be a bit noisy on the side with Barry's music playing. But being downtown in middle of everything in walking distance was great!"

"clean and friendly staff"

"I highly recommend this hotel. The staff are great. Wonderful location and everything you need is in the very comfortable room. This place is excellent!"