4/10 سيّئ
carin
7 ديسمبر 2025
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
Unfortunately this property did not live up to our expectations. It was a beautiful building and we upgraded to the wellness suite looking forward to the hot tub and sauna. The hot tub was not hot and when we asked about it several times we were told answers that didn’t make sense or that someone would get back to us, by late on the second night we stayed there we gave up. We also asked about the sauna because it did not get hotter than 40 degrees. No one helped us with that either. It is disappointing that the staff team had no interest in helping us and when I mentioned it when we checked out all the person said was “too bad”. We also were on the 7th floor and unfortunately to access those rooms you have to walk through the restaurant and then outside to get to your rooms if you do not want to take multiple elevators and walk down different floor hallways. We were shown this shortcut by the staff team when we checked in and unfortunately when we walked through that area we were questioned by the restaurant staff and patrons dining were not happy when the outdoor door opened and closed. Overall, the stay was underwhelming and I do not recommend upgrading to the wellness suite as it is not worth the money.
carin
أقام ليلتين (2) في شهر نوفمبر عام 2025
