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"No staff on bar at arrival despite saying it was open. It was ok at best wouldn’t stay again"

"Only stayed one night to go to a concert. Said check in from 3pm but when I arrived at 4pm room was not ready. No air-conditioning in room but it was big & beds looked clean but whole place is in need of decorating. Lift was out if order. Kettle in room but only two mugs for three people. Had to ask a couple of times to get an extra mug. Did not use bath or shower over bath as didn't look clean. Towels are provided but no toiletries. Pub next door was good for a drink beforehand but doesn't do...

"Hotel a bit aged but our room was nicely done up. Staff helpful. Good shuttle to airport."

"Perfect when you just need a good bed and a shower after or before a long flight"

"The hotel it's self is amazing clean & in such a good place ideal to get to terminal 2 & within walking distance. The staff at the hotel however was a whole different experience!!! My sister arrived before me checked in wasn't told what floor room etc & was basically bullied into booking breakfast at a cheaper rate but had to book it there & then. As my train was slightly delayed she ordered food for us. When I arrived the woman checked me in & didn't bother to tell me the floor etc. My sister...

"Overall a nice hotel highlighted by Bri on reception and many other helpful and friendly staff. Their was no TV remote (should have been checked I think by house staff) however the staff did all they could to find another and sort the problem. Our family room had lots of space and everything was clean. Breakfaat was good as were the facilities of pool, sauna, jacuzzi. Our only change would be not to have dogs staying; one dog howled for a good while at 7.30 am on the sunday: I think guests had...

"Pretty much has everything you need for a short stay. Clean, neat and tidy plus the staff are super nice and helpful also in a great location at a great price."

"Beautiful setting and the staff are generally exceptional"

"Easy short walk to the Terminal"

"No fridge in room but apart from that was perfect for an airport hotel"

"I liked the location as that was where we needed to be. The hotel is filthy and should be condemned."

"Easy check in food choice good and quiet rooms perfect"

"close to terminal 2"

"Small room and tiny windows but some nice finishing touches"

"The hotel is really nice and pleasant The staff are lovely very helpful Food is fresh and nice, but unfortunately there were ants on the serving counter Not too far from Wigan centre, 5 - 10 minutes from Retail park"

"Good comfortable bed and spacious room/suite. Staff friendly and tried to be helpful. Not so good, allocated wrong room type, corrected when raised with the hotel. Correct room had very obvious damage which no attempt had been made to repair, when raised was told no other rooms available with an apology."

"Lovely staff hotel is amazing we had a ‘comfy’ room on 4 th floor it was really nice all cowshed products really modern. Diner bar and lounge areas were all beautiful would definitely go back"

"Beds are bumby ,pillows lumpy ,large gap in middle off double bed. Hairs on the floor ie blonde im dark haired very Noisy , loose toilet seat. & toilet holder which moved everytime you tried to take toilet roll off, shower started spraying out water at 1.15am in the morning Sticky table,My handbag stuck to it, ripped chair in the room aswell Room 305 Would i stay again NO Plus when you get to the hotel you have to pay a £50 deposit for the room thats after you have paid for the room"

"Not impressed with stay, inflated prices, shabby, no amenities as such. Only one pillow Noisy"

"The history, size and decor of the rooms were outstanding"