"We booked the trout retreat as a long weekend getaway. This was just before a crippling winter storm hit most of the southeast. The manager’s communication with us in the days leading up to our arrival was excellent, including keeping us informed on the maintenance status of the hot tub, as well as offering provisions and concessions ahead of the winter storm.When we arrived, everything was as advertised. There was plenty of cookware, glassware, and utensils for us to eat in for all of our meals.Everything was clean, tidy, and in order. Our stay was during extreme cold temperatures, and this led to a large temperature differential between downstairs and the loft where we slept.There were plenty of towels, soap and shampoo supplied. There was a dedicated hot tub towel basket with plenty of towels. We used the laundry facility downstairs and that worked great also.We experienced issues with the hot tub being overheated, but there was maintenance staff on site when we arrived installing a part they had just received that afternoon. This leads me to believe that if there wasn’t a large snowstorm, preventing a technician getting to the house, arrangements would have been made to repair the hot tub immediately. In other words everyone was very responsive and even made accommodations for us to use the guest house hot tub instead.Lastly and most meaningfully to us, given the roads were really bad the day of our departure, our hosts worked with us on departure time. "