Search Cottages in Lake Mead National Recreation Area

"It was ok"

"Everything you need is there at the resort!"

"i had a very pleasant stay overall and would rate the hotel 5/5. The property, facilities, and overall experience were excellent. However, on the second day of our stay, our room access keys stopped working late at night (around 11:30 PM). Since there was no quick service option available, we had to stand in the same queue as new check-ins at the front desk. With my family and child waiting for over an hour, it unfortunately disrupted our evening plans. The staff eventually resolved the issue and also provided some credit, which I appreciate. This may have been a rare technical issue, but having a separate service queue for existing guests with urgent issues would greatly help in such situations. Other than this incident, everything else about the stay was excellent."

"Yes"

"Loved the location. Great being next door to the Jason Aldean Bar!"

"Great for kids"

"paint on doors pealing, carpet torn Significant signs of reduced property maintenance Is this property doomed?"

"Nice hotel and staff!"

"Clean & Comfortable beds. That's where compliments end. Check in process was a small nightmare but better than the parking (at times triple charged for it). The check-in kiosks have issues and only 2 people on floor to assist. Water was shut off in room without notification for at least a half hour. Grey sludge came out of faucets after water came back on. Front desk initial response was ' everyone knows you can't drink the water, it's on the state website'. Had to press her to send maintenance up to witness the grey goo coming out of faucets which she suggested was probably 'just chemicals' ??? (We were brushing teeth when water was shut off. Brushed with overpriced bottled water after). Lady quickly retracted statement about it was possibly chemicals coming out of the faucet when we asked what kind of chemicals then tried to tell us that we're putting words in her mouth. I would most definitely not stay at Excalibur again. In the casino if you need any kind of liquid to stay hydrated it's best to bring your own. I did notice two waitresses but rarely did I see them in the areas away from the tables. Cleaning staff does keep the areas around the machines nice and tidy. Resort fees are added when you check in and it may say that in small print when you make reservation Just about anything you eat at Excalibur will cost you $25 whether it's a burger or hot dog or Chinese food, etc. Long steep ramp to enter & exit Excalibur. There ARE a FEW nice employees, hope you get lucky!"