Search Villas in Lake Helen

"The staff was very friendly and helpful. The hotel itself is not kept up very well. The floors were dirty, tile grout is crumbling."

"No internet, no breakfast, room needed a deep clean as there were pill capsules and lash strips and trash behind nightstand. It was rare to get fresh bath towels without going to front desk. Water doesn’t get very warm but front desk says it’s because they run the entire building off one water heater. Tv was very slow with limited channels. Very limited parking, make you pay for parking and if the lot is full you have to park across the street in the overflow lot which was tough with traffic and luggage. A lot of pool chairs were torn and unusable. BUT— GREAT VIEWS. Beach access was great. Pool was warm. Staff was welcoming. About a mile and a half from the pier and board walk. If it weren’t for the view or the kind staff I would rate a 1/5."

"The property was amazing and the Ocean view was exceptional. The suite was very clean and the staff was very courteous and attentive. "

"The hotel staff was not friendly, when I had a question or my room flooded when I showered they acted like I was bothering them. The property is out dated and doesn’t look anything like the pictures posted. The pool needs to be cleaned and there was not a fire pit at all. It was nice to be able to walk directly to the beach though. "

"Great place. Wish there were more dining options you could walk to in the area."

"Yes the breakfast was good. Room cleaned daily. One bad incident black out no lights no air conditioning for 6 hours "

"We really enjoyed our stay. Ivy is the best!"

"Very nice room, beds super comfy. Also great location "

"Would not recommend booking at this Hyatt. Way too many inconveniences. For starters out of only 2, there was only 1 elevator working and this property had 10 floors. So most of my vacation was spent waiting on the elevator. The steps weren’t an option the hotel locked the exit door to the steps stating it was a safety hazard so you were forced to wait 10-15 minutes for the 1 working elevator. My stay was for 4 nights and we never saw housekeeping. We had to ask the front desk for fresh towels and toilet tissue since the rolls our room came with were halfway used. This also required waiting on the 1 elevator to go downstairs. The parking is extremely tight so just expect for your car to have new dings and scratches. There are no microwaves in the room but the property said they provide a “community” microwave well it disappeared on my 2nd night being there and the front desk said it was broke and they did not replace it. This was a very disappointing trip and when I went to speak with the manger to see what plan they have in place for all the inconveniences I had this weekend I was told there was nothing they can do since I booked through a 3rd party. Very disappointing and the staff was really inconsiderate. "