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"Excellent"

"Loved the staff services and how polite and understanding everyone is "

"Very short walk from the Yumoto station, staff were kind and helpful, clean room, breakfast buffet was wonderful, we enjoyed the onsen. Everything was great. We’ll definitely stay there again. "

"We had a nice little stay. My kids enjoyed the pool table and the private onsen. We slept Japanese style on the floor with a family of 5. We didn’t have any issues. We enjoyed some adult beverages as well as ate dinner. Dinner is nothing special but it was perfect for us. The staff were amazingly friendly and even spoke English to us. We would for sure stay again! There is a bus stop right outside of the hotel. It about a 15 min bus ride to the Ropeway. It’s also 10 min drive from Yunessun where we stopped on our way home. "

"Great staff, Onsen was amazing, everything I could have wished for."

"A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend "

"Hot tub was great, although i expected hot spring water it was not"

"Loved this traditional ryokan, such attention to detail with all the Japanese cultural traditions and sweet and kind staff. I loved the whole experience with meals brought to my room, onsen baths, futon bed and private sauna in my room! The perfect relaxing experience in Hakone. Thank you!"

"Room was great! Staff were very kind! Great hotel! Second time and definitely will stay again. Buffet also excellent, both dinner & breakfast."