Pensions in Karlovy Vary District

"I stayed at this hotel late March / Early April 2026. The staff were attentive and friendly and my room was really big. Breakfast buffet was very well presented and delicious. I was given a lovely drink and treat on check in and was shown around the hotel by a member of staff which was a lovely touch. I would have given a higher rating but there was a really bad smell in my room the first 3 days. We were informed there was a problem with the water so on my last night we had no water from 10pm to 4am the following morning. Water also went off the following morning, so I was unable to shower before check out. Other than that, I enjoyed my stay"

"On the day of check in, we had come back to book for spa, lady at the reception does more than this job..l she takes care of other things as well.. but even after spotting us , she continued doing other stuff for another 5 to 7 mins, which was bit annoying.. breakfast was not as mentioned in the reviews. Glasses were smelling. Overall for the money it cost’s it’s not worthwhile. Even for SPA we needed to pay, I don’t know about other hotel of same price range if they are charging or it’s all included. "

"Good breakfast with a decent selection. The hotel is clean, rooms are renovated. The bathroom is a bit outdated but well maintained and clean."

"Dépendance is super hard to access to the spa they make you take your robe out the street and walk with it in the middle of winter instead of welcoming you in the spa with a temporary one. Very strange. Also staff is not friendly for the standing at the reception they are not nice. "

"Room fine. "

"Excellent"

"Everything about this hotel was great, location, facilities, SPA, in door swimming pool and availability of car parking. I would definitely go back to this hotel "

"Great location"

"We chose this hotel since it was offered at a good price on Expedia and had mostly positive reviews. We arrived about ten minutes early from the check-in time and the person at the front desk immediately gave us the keys, which we appreciated. However, when we entered the room, it was completely not ready for guests: the bed linen was crumpled up and scattered across the floor, the room appeared extremely messy and very unclean. What was the most upsetting part was discovering visible urine stains on the mattresses and a strange bad smell coming from the sofa. This was truly disgusting. I recorded a video of the condition of the room: https://drive.google.com/file/d/1muWpnInICRA_RIQhPH5Li_9J1qqpKxld/view?usp=drivesdk We immediately went back to the front desk and reported this to the manager. He did not apologize and simply told us we would have to wait for the room to be cleaned because they had no other rooms available. While we're sitting near our room, very disappointed and unsure what to do, we overhear the manager instructing the housekeeping staff to clean our room. The maids then began complaining loudly and swearing, blaming the manager for poor planning and the guests for not wanting to wait. This continued even after they reached our floor. After that we moved to other hotel. Sadly our reservation was non refundable. "