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"Our room was decent size. Double beds are a little too small for a couple. Rooms are cleaned daily. We don’t always get our water restocked though. But we just get them from the bars. I feel like the rooms and decor are a little dated but overall it’s still a pretty nice resort. Our butler/ concierge Cielo and David from White sand are very helpful. They helped us with all our reservations and bookings and just everything. The pools are nice and big and not crowded. We always managed to get lounge chairs by the pool. Most staff are friendly and helpful. There are a few at the swim up bar who are not that friendly. I guess it’s because everyone is swimming and no one can carry any cash for tipping. When we went in early March, the beach was full of seaweed. The staff is trying their best to clean it but it’s just too much. The only thing I would not recommend is going to the “presentation” about their time share. Unless you’re prepared to spend $50k, I don’t recommend attending. And there’s this one guy at the presentation, after we said no, he got pissed and just got up and left. Seriously not cool. Overall we had a great time and would recommend the resort to others. "

"I really like the property, but I don’t like the front people because like they want passports and my kids only had the real ID and also we traveled so I don’t know why the issue was and we need a real ID. I feel like they were just being lazy to and put the information."

"amazing view"

"Awesome place! Will return in the future!"

"We had a great time. We relaxed on the beach and by the pool for 4 days. The resort was clean, the room was nice and the staff were friendly. Only complaint is the pillows were too thick and too firm. Everything we enjoyed. "

"The beach has seaweed issues and the resort has restaurant reservation issues similar to most all-inclusives. But overall the place was nice, the pools were good, the staff was fantastic. The tequila floalwed, all is well"

"no beach need to change pictures on website"

"This resort was amazing. It was like they had thought of every detail. The whole resort was immaculately clean inside and out. The pools the beaches were gorgeous with tons of seating. There was a sargassum problem this week, however the resort staff were cleaning it continually and the beach was quite usable in places. The resort was so spacious, we walked all the time and always something fun to see, including lots of wildlife. There were shuttles running all the time for people that didn’t want to walk. The food was delicious, with many different places to eat. We especially loved the Japanese Show Cooking, and the cafe. We participated in many activities. Painting with Liz was a highlight. We also loved Bar Tending Lessons and Sushi making! The nightly entertainment was so much fun! The White Party and Tacos and Tequilla were not to be missed! We would go back to this resort in a heartbeat! "

"If you expect a huge sandy beach this resort is not for you. But if you’re wanting a variety of pools, restaurants, comfortable seating options, top notch service and breathtaking views this place has it all. "