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"The hotel was excellent "

"The bartender who worked Monday night (March 16) was extremely rude and unprofessional. We ordered two rounds of drinks. The espresso martini from the first round didn't taste like espresso at all, but I drank it anyway because I didn't want to be a pain. When we attempted to order a second round, we stood at the bar right in front of him as he passed us over to serve other customers for 3-5 minutes before I finally asked him if we could order a drink. He finally responded to me. I asked him a question about making a lower calorie/sugar version of a paloma, but he was very clearly irritated that he even had to speak to me. We were the only Black people at the bar, and I couldn't help but notice the difference in the way we were treated compared to the other white customers at the bar. I even asked my husband if he did something to offend him when he ordered the first round of drinks, wondering if that was why we were being treated so poorly. I was also disappointed that Lazia was never open one time while we were there. We were told it was because of a "mishap". Everything else was fine, but the poor treatment from the bar tender on Monday night and Lazia never being open (we were not told this in advance) were two major disappointments."

"Overall a nice hotel. Nice amenities like the pool, fitness room etc. Food & room service typically good, prompt service. Valet service is highly commendable very polite group of employees and very prompt. Check in was slow. However, the following from my viewpoint could be improved: I dropped an earring & looked under the couch it was very dirty, crumbs etc. Room service food is good but they do forget to include some of the food you order - when brought to their attention they bring it quickly. I've stayed at this hotel before & this has happened several times. My favorite part of this stay was the elevator. I thought the elevator was stuck because I pushed the down button and the light kept going off. I was on my way to an appointment and needed to go so I decided to take the stairs down - from the 14th floor. I got down to the 2nd floor and noticed there was no door handle/knob so I proceeded to go the the 1st floor same problem no way to get out onto the 1st floor. Interesting. Curious at this point I proceeded to go down which led to the basement where the valet employees park the cars. Very dark rather dirty looking & still had trouble finding a door out. Fortunately, a valet came down a ramp to park a car & offered to take me back up which I was very happy to accept. Apparently, early morning according to a reliable source, the elevator is just slow. I discovered the next morning that it appears to stop every few floors causing a delay. Nice to know that now."

"It was alright, but I literally found and open needle next to my bed. Not cool!"

"The hotel double booked my stay and i had a security officer jiggling the door handle at 1 am while i was sleeping. I had an early work meeting so i did not appreciate this. The room was dirty and had shaving cream all over the sink. Only plus was front desk staff was friendly. "

"Customer service at check in was not the best. Waited 15 minutes for a luggage cart. Check-in was not busy but in order to get a cart we had to go to the 6th floor and bring it down ourselves. We had 2 queen beds and they were not very comfortable."

"Management allows the rooms to be overbooked with people, causing undesirable groups to stay there, causing trouble, fights at the pool , management, then closed the pools the rest of Saturday and Sunday until the groups checked out penalizing everyone else"

"When I checked in I had booked a room with 1 king bed. I got there and I got to my room and it had 2 queen beds instead. I complained about it but was basically told, “too bad.” The water pressure in the sink was very low. The water just dribbled out. The next morning I was told that breakfast is $20 per person. I went to the front desk and asked because on my reservation it stated that breakfast for 2 is included. The lady at the front desk told me, “okay we will let them know in the restaurant.” After we finished our breakfast they gave us a bill. I explained that I was told that it is included. She called the front desk and they told her that it wasn’t included and I needed to pay. I wish they would have been up front and honest from the beginning."

"Should not charge a resort fee at a property like this."