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The Naka Phuket, a member of Design Hotels

5.0 star property
Travelers find their own slice of paradise at this oceanfront retreat, where private beach access meets poolside relaxation under vibrant umbrellas

Choose dates to view prices

The Naka Phuket offers a luxury escape near Kamala and Patong beaches. Guests enjoy the private shoreline for snorkeling and kayaking or relax by the pool. The Napa Spa provides rejuvenating treatments, while the gym hosts yoga classes and reflexology sessions.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is AED 785
AED 932 total
includes taxes & fees
17 May - 18 May

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for One Bedroom Pool Villa Partial Seaview

One Bedroom Pool Villa Partial Seaview | Premium bedding, free minibar, in-room safe, desk

One Bedroom Pool Villa Partial Seaview

  • Partial sea view
  • 205 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for One Bedroom Pool Villa Beachfront

One Bedroom Pool Villa Beachfront | Terrace/patio

One Bedroom Pool Villa Beachfront

  • Beach view
  • 232 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Three Bedroom Pool Villa

Three Bedroom Pool Villa | Terrace/patio

Three Bedroom Pool Villa

  • Sea view
  • 525 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds
  • Free WiFi

View all photos for Three Bedroom Pool Villa Signature

Three Bedroom Pool Villa Signature | View from room

Three Bedroom Pool Villa Signature

  • Sea view
  • 436 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Napa Suite Room

Napa Suite Room | View from room

Napa Suite Room

  • Mountain view
  • 59 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Two Bedroom Pool Villa

Premium bedding, free minibar, in-room safe, desk

Two Bedroom Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 254 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for One Bedroom Beach Access Pool Villa

One Bedroom Beach Access Pool Villa | View from room

One Bedroom Beach Access Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 205 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for One Bedroom Pool Villa Deluxe Ocean View

One Bedroom Pool Villa Deluxe Ocean View | Premium bedding, free minibar, in-room safe, desk

One Bedroom Pool Villa Deluxe Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 205 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Pool Villa High Bay

One Bedroom Pool Villa High Bay | View from room

One Bedroom Pool Villa High Bay

  • Ocean view
  • 205 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 3 Bedrooms Pool Villa Garden View

View from room

3 Bedrooms Pool Villa Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 396 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds
  • Free WiFi

View all photos for Villa, 4 Bedrooms, Sea View

Premium bedding, free minibar, in-room safe, desk

Villa, 4 Bedrooms, Sea View

  • Sea view
  • 602 sq m
  • 4 bedrooms
  • Sleeps 9
  • 3 King Beds and 1 Twin Bed
  • Free WiFi

View all photos for One Bedroom Pool Villa High Bay Signature

One Bedroom Pool Villa High Bay Signature | Premium bedding, free minibar, in-room safe, desk

One Bedroom Pool Villa High Bay Signature

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 205 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Pool Villa Twin bed Partial Seaview

Premium bedding, free minibar, in-room safe, desk

One Bedroom Pool Villa Twin bed Partial Seaview

  • Partial ocean view
  • 205 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Located in Kamala, The Naka Phuket, a member of Design Hotels is in a rural area and on the beach. Bangla Road and Wat Chalong are notable landmarks, and travelers looking to shop may want to visit Jungceylon Shopping Center and King Power. Kamala Beach and Patong Beach are two other places to visit that come recommended. Visit our Kamala travel guide
Map
1/18, 1/20 Moo 6, Kamala, Phuket, 83150

What's nearby

  • Kamala Beach
    Kamala Beach
    7 min drive - 5.4 km
  • Patong Beach
    Patong Beach
    9 min drive - 6.5 km
  • Bangla Road
    Bangla Road
    11 min drive - 8.8 km
  • Phuket, Thailand - February 17, 2015: Jungceylon shopping and entertainment with fountains largest shopping mall in Phuket, Thailand
    Jungceylon Shopping Center
    12 min drive - 9.2 km
  • Yae Beach
    2 min walk - 0.2 km

Getting around

  • Phuket Intl. Airport (HKT)
    53 min drive

Restaurants

  • Cafe Phuket View Point
    3 min drive
  • Wiwa
    4 min walk
  • Regency Club
    7 min drive
  • ตะลุงไทย (Talung Thai)
    4 min drive
  • The Pool House (Hyatt Regency Phuket)
    6 min drive

About this property

The Naka Phuket, a member of Design Hotels

  • Luxury hotel near Kamala Beach
  • Located close to Patong Beach and Bangla Road, The Naka Phuket, a member of Design Hotels provides a beach bar, a poolside bar, and a terrace. With a beachfront location, sun loungers, and snorkeling, this hotel is the perfect place to soak up some sun. Indulge in reflexology, a hot stone massage, and aromatherapy at The Napa Spa, the onsite spa. Yoga classes and Pilates classes are offered at the gym; other things to do include kayaking. In addition to designer stores on site and a garden, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Swimming pool along with sun loungers and pool umbrellas
    • Free self parking
    • A roundtrip airport shuttle (surcharge), an outdoor pool, and barbecue grills
    • A paddleboard on site, a front-desk safe, and newspapers in the lobby
  • Room features
  • All 94 rooms include comforts such as premium bedding and furnished patios, in addition to perks like laptop-friendly workspaces and air conditioning.
  • Extra conveniences in all rooms include:
    • Rainfall showers, deep soaking tubs, and free toiletries
    • 46-inch LED TVs with satellite channels and DVD players
    • Mini fridges, coffee/tea makers, and daily housekeeping

Awards and affiliations

  • Eco-Certified Property
  • This property participates in the EarthCheck and Green Leaf Foundation, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Pilates classes
  • Sauna
  • Snorkeling
  • Steam room
  • Water sports equipment
  • Yoga classes

Family friendly

  • DVD player
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in available

Minimum check-in age: 15

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: THB 1300 per vehicle (one-way, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Two Bedroom Family Pool Villa, Two Bedroom Pool Villa, and Three Bedroom Pool Villa comprise multiple levels, accessible by stairs. These room categories are not recommended for guests who may encounter issues with stairs.
Property Registration Number 48/2567

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Naka Phuket, a member of Design Hotels have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Naka Phuket, a member of Design Hotels?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at The Naka Phuket, a member of Design Hotels on 17 May 2026 start from AED 785, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Naka Phuket, a member of Design Hotels pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Naka Phuket, a member of Design Hotels?

Check-in begins at 3:00 PM.

What time is check-out at The Naka Phuket, a member of Design Hotels?

Check-out is at noon.

Does The Naka Phuket, a member of Design Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1300 per vehicle applies.

Where is The Naka Phuket, a member of Design Hotels located?

This Kamala hotel is on the beach, 2.8 mi (4.6 km) from Kamala Beach, and within 6 mi (10 km) of Patong Beach and Jungceylon Shopping Center. Bangla Road and Karon Beach are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Naka Phuket, a member of Design Hotels Reviews

9.0

Wonderful

9.0

Cleanliness

7.8

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 510 out of 835 reviews
Rating 8 - Good. 227 out of 835 reviews
Rating 6 - Okay. 60 out of 835 reviews
Rating 4 - Poor. 23 out of 835 reviews
Rating 2 - Terrible. 15 out of 835 reviews

Reviews

Verified

10/10 Excellent

sebastien pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great also the hotel staff,very clean
Stayed 10 nights in Feb 2026
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities
Best Hôtel in PHUKET , architecture, pool,beach,food,room ,staff evrything amazing Thank you Mahdee See you soon
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Wet friendly and helpful staff. Entire hotel is very clean
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Great, very clean, staff is amazingly nice, everything we asked for was taken care, views and villas were amazing.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Mustafa

Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at this hotel and truly enjoyed every moment. The room was spacious, clean and comfortable. The staff were extremely friendly which made the experience even better. I highly recommend this hotel to anyone looking for a comfortable and relaxing stay. I would definitely come back again.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

John

The staff service is off the charts great. The general resort is a bit scuffed as many reviews have stated
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

K Shashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast could have more veg options . Spa was good. Brilliant location. Very spacious rooms.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, nice sea view Unique design
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Naka Phuket is one of the most visually stunning resorts you can stay at, with a design that consistently impresses from the moment you arrive. The open-air reception sets the tone, and the villa experience takes it further with a fully indoor-outdoor layout, floor-to-ceiling glass, and a private splash pool that creates a unique “glass house” feel while maintaining privacy. Service throughout the stay was exceptional. Staff were responsive, the buggy transport system was fast and reliable, and the hotel app made it easy to manage dining, excursions, and requests. The only issue was a miscommunication with an extended stay request, which required multiple follow-ups and temporarily deactivated our room keys. Amenities were excellent, including two restaurants with great views, a high-quality gym, and a standout spa experience. The three-hour couples massage was a highlight, even for someone who typically doesn’t enjoy massages. The beach was quiet and nearly empty, though slightly rocky, adding to the feeling of having the resort to yourself. At around $4,500 for five nights, it offers strong value for the level of design, service, and privacy. Despite minor wear in some areas, this was easily one of the best and most memorable resort stays we’ve had, and we would absolutely return.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Ho Hei James

Liked: Staff & service
I stayed at this hotel recently and was disappointed with the overall experience. The room felt old and poorly maintained, which did not justify the high price of 6,000 HKD per night. In addition, there was a lot of noise in the mornings that made it difficult to sleep and rest properly. On a positive note, the staff were friendly and helpful throughout my stay, which I truly appreciated. However, given the condition of the room and the disturbance, I don’t feel the stay was worth the cost
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Pernille Søndergaard

Liked: Cleanliness, staff & service, property conditions & facilities
**Overall Review – The Naka** We had an enjoyable stay at The Naka, with several highlights alongside a few drawbacks. **Pros:** The private beach is a standout feature, offering decent snorkeling and a peaceful setting. The villas are beautifully designed with a minimalist aesthetic, though some practical additions would improve comfort—such as drying racks for wet bathing suits, additional hooks, and shelves under the bathroom sink. The food was consistently good, and the staff were friendly and welcoming. **Cons:** The villas are quite close to each other, making the experience highly dependent on neighboring guests. Unfortunately, in our case, our neighbors were a group that was very loud and frequently played loud music, which disrupted the otherwise serene atmosphere. If we were to return, we would make sure to avoid being located near the larger four-bedroom villas. **Advice to Management and Expedia:** We booked a villa with payment on arrival, but were contacted in advance by the hotel requesting prepayment. Resolving this took time and caused unnecessary stress. Better alignment between Expedia and the hotel on payment terms would improve the experience. **Advice to The Naka:** The property’s strength lies in its tranquil and serene environment, which we believe is a key reason guests choose to stay here. To preserve this, we suggest clearer communication of expectations regarding noise levels and respectful behavior toward other guests.
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, staff and service!!
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Ming Keen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time to this hotel, excellent and timely service via their app, amazing views and very clean room.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Sanghyuk

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful property. Definitely made our honeymoon unforgettable
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast. Pool villas are beautiful
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Shahab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but they need to improve the food menu
Stayed 7 nights in May 2024
Verified

8/10 Good

Antony

Liked: Cleanliness, staff & service, amenities
Overall a good stay for our second visit in 10 years. Ice was super helpful in the restaurant and the location and views are great. The property does however need some investment as aspects of it are a bit tired and in need of tidying up.
Stayed 8 nights in Jan 2024
Verified

6/10 Okay

Martyna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This was sadly a very disappointing trip. Architecturally, the hotel is stunning and the view from the beach room was truly spectacular. However, the property is not well-maintained at all. The furniture feels cheap despite being only about 10 years old. The biggest issue was cleanliness. It was really poor - I actually had to ask them to clean my room again upon arrival. There were oily finger stains all over the cabinet/closet doors and the shower door, which suggests they barely clean between guests rather than deep cleaning. Additionally, the showerhead in the outdoor tub was broken. As for dining, the options were frustratingly limited. Breakfast was decent, but for dinner, there were only two restaurants available on-site. Since the hotel is quite isolated, it is impossible to just go out to eat elsewhere. The room service was also very limited, offering chewy pizza and a very small selection of westernized version of Thai food. The gym was poorly equipped with bad AC, though the AC in the room worked well. On a positive note, the spa was very good. However, be aware that the terrain is vertically very steep; you cannot walk anywhere and will need a TukTuk or car to get around everywhere. Aside from the beach, pool, and spa, there isn't much else to do. I wish i trusted the reviews more! everyone's pretty bang on.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Souay

Liked: Cleanliness, staff & service, property conditions & facilities
We had such a great experience from the check in all the way to the end of check out process . Ying was fabulous along with the staff from Golf cart rides to the staff at the buffet . They all were very attentive . Just remember if you want the hustle bustle busy party hotel or area this one is def not the one. It’s situated more for relaxation and best for couples especially with our own private infinity pool to our private beach area .
Stayed 3 nights in Dec 2023
Verified

8/10 Good

Wing yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to came to naka before the COVID-19 and that time the breakfast is good as this trip at that time will had the prams ham and blue cheese some different cheese not the slices cheese!I think it’s need to improve on the breakfast
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Saran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! If you got this far to read my review, BOOK IT!!! Don’t wait another minute. Just wow!! Service, staff, hospitality and everything else in between is beyond what we asked for. Coming back to The Naka to host our wedding in March 2025! That’s how much we love this property.
Stayed 3 nights in May 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost perfect

Fantastic location. Cool villa with terrace and pool. Excellent beakfast buffet. Convenient very long pool on the beach ideal for swimming. BUT : -Stones on the beach should be regularly removed. -Parasols on the beach would be nice to have. - Rooms and facilities need renovations. -Housekeeping service was often in late afternoon ( morning service would be better).
Stayed 5 nights in Apr 2024
Verified

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice with exceptions

We stayed in a Villa directly at the beach. We spend 5 nights there and enjoyed it very much. Unfortunately there is music with haevy basses from 7 AM to 7 PM in the pool area so we had to listen to this basses the whole day while we stayed in the Villa. As of 7 PM we had to listen to the basses which you hear from Patong beach. Based on that I recommend not to go to this Hotel. At breakfast I was missing Mango fruit and Salami. Overall a great breakfast. I had twice a steak the first one was great. The second one was very bad quality. Unfortunately the Hotel did not pick us up from the airport despite we had a written confirmation Was no issuw as we took a taxi.
Stayed 5 nights in Nov 2024
Verified

6/10 Okay

Anwar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was nice, however the service wasn't up to par at all. The bathroom bidet sprayer was broken and was leaking the whole time. When i wanted to ask for a converter they wanted to charge me for it until i mentioned i won't be buying it and only want to use it while in hotel. I asked for an arrangement for a birthday celebration and reminded them twice at check-in. However, we only came to find out that there was a cake tucked in the fridge on our last few hours before checkout that no one told us about, and we found it coincidentally when trying to get water. Therefore, we weren't able to enjoy the birthday properly and left the cake untouched. Upon checkout, the associate that came to help us with the bags asked for both our room cards, we had to go look for them which is something we have never done before. All in all, the view was the nicest part of this stay.
Stayed 1 night in May 2025
Verified

4/10 Poor

Ricky

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed in a beach access pool villa for 4 nights as a few friends recommended this resort. The location was secluded, private but located on the side of a steep ish hill so planning is required as there are limited shuttled vehicles. not for those who require mobility assistance. Arrived late to the villa, check in was quick. we noticed was the fixture and fittings looked a bit dated and worn for hotel only 10yrs old. The bed was probably one of the lumpiest mattresses I’ve slept on so as you could imagine we didn’t sleep very well. One of the bedroom lights wasn’t working, toilet roll holder hanging off, tv wasn’t working and power kept turning off briefly. Rain shower was useless as the water jet direction was all over the place from not being cleaned and on using the hand held shower, my neck was accidentally scratched leaving a light cut as the worn shower head had left a sharp edge. We reported this to the resort staff and whilst the shower head was replaced, the lights and tv were fixed we decided to stay one more night and move as it was not to our expectations. Originally they advised us that as we prepaid via a third party we wouldn’t be allowed a refund for the nights we were not staying there but on our early departure they agreed to just charge us for the nights stayed and refund the remainder. Whilst the staff were very professional and looked after us, the maintenance and renovation of the resort definitely needs a big improvement!!