"Bettyna is the BEST!!!!! Super friendly, attentive, and provided amazing service throughout our stay. We absolutely loved her!
Victor was also fantastic and even made us custom bracelets by the pool, which was such a fun touch.
Poolside food options: We’d love to see lighter and more casual options by the pool. The burger spot wasn’t our favorite, and we found ourselves wishing for things like wings, mini empanadas, fries, and other snack-style foods that many resorts offer.
Poolside dining: This was the first resort we’ve visited that didn’t allow guests to eat at their pool chairs. Being able to enjoy food while relaxing by the pool would greatly improve the experience.
The drinks: The liquor selection was great, and the pours were definitely generous—which we appreciated!
Bracelet quality: The bracelet experience was fun, but for a $100 charge, we’d expect a higher-quality material. The knot on ours started slipping on the first day, and the bracelet felt less durable than expected.
Loyalty program presentation: Upon arrival, we felt a bit pressured into attending what was described as a “one-hour” presentation for the premium loyalty program. It left a less-than-ideal first impression and felt somewhat pushy.
Transportation confusion: The complimentary ride-share benefit wasn’t clearly explained. The phone number didn’t work. I left a longer review on google but we would return again!!"
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