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"we didn’t use Our key memory was the middle aged gentleman in the lobby who treated everyone with a great deal of love and respect. He helped us through everyday! We will miss him! "

"Possibly the best hotel that Ubon Ratchathani has to offer. The staff are very attentive and nothing seems to be too much trouble. The gym is limited if you like resistance training as there's only really a dumbbell rack (no cable machines of any kind) and a single bench, but cardio is covered by a couple of treadmills and bikes. The onsite coffee shop is good, as is the breakfast with plenty on offer. I didn't eat anything other than breakfast in the hotel so cannot comment on dinner quality but it looked quite good from afar! Location is right next door to large shopping mall and convention centre,"

"Beautiful Lobby ... Courteous Staff"

"The first room that I was given had dirty walls, mould in the shower and the air con did not work (314). I asked for a new room and it was completely different, renovated clean bathroom with good air con (416). So there seems to be some inconsistencies in rooms. The staff were very accommodating when I asked for a new room. "

"Very friendly staff"

"Great hotel in a good location .Staff are always friendly .Nice rooms with great shower and bathroom .Always stay here when in Udon Thani"

"Everything was wonderful "

"Very nice rooms, great breakfast, roof top pool amazing ! Nice hotel !"

"After driving 6 hours from 10am to 4pm, from Buriram Province to Udon Thani, we checked in this hotel then drove another hour to take our adult son to Nong Kai. On return at 6pm we were very hungry for a nice dinner and wine in the hotel restaurant but were denied entry by staff. My Thai wife and I were told by staff in Thai that the restaurant was reserved. The bar had only a few people who were drinking, not eating, and the restaurant just a few customers. We were devastated after paying $AUD545 (over 12,000THB) for 1 night in the 2 bedroom Presidential Suite as VIP guests but denied a restaurant table even though they were advertising a superb menu. So, we had to get a cheap meal at a nearby street takeaway café. We noticed at 6pm about 4 customers in the hotel restaurant, at 6:30pm only 5 people, and at 7:45pm only 5 people. Almost an empty restaurant, with enough room for 50 customers. We were very angry so retired to our room at 8pm. We did not sleep well nor use much in our room. The wifi did not work for us after trying many times, and the shower next morning went hot, cold, hot, cold. We left next morning unhappy and early, for another 6 hour drive back to Buriram Province. I am farang and my wife is Thai and we have stayed in very many 4 and 5 star hotels all over Thailand the past 12 years, and never experienced this at any of them. Even though the hotel is extremely beautiful and luxurious, as was our room, we were left with very bad memories of our stay."