Farmstay in Illinois

"The check in process was horrible. The traffic in the valet area was chaotic. The staff were pleasant but dry and not helpful. The room was clean. I requested the sink be checked because the water was trickling out and it was never addressed."

"A beautiful hotel in the heart of downtown Chicago built in 2024. I have stayed at Riu Resorts outside the US and the Riu Plaza brought the same experience I received from the resorts. Amazing complimentary continental breakfast buffet, beautiful lobby, secured floor elevators, and clean workout room were terrific amenities. The room was spacious, with true blackout curtains, and a state of the art bathroom with separate toilet area. I would recommend a higher floor (we were on 26) to enjoy the nightly city view and lessen the busy city life noise. The 27th floor veranda was closed until April and we could have utilized a microwave in the room (the desk said they do not have any for use at this facility). Overall a great experience and would recommend to everyone. "

"streaming services on tv slow, constant interruptions "

"Staff was friendly, explained the hotel and amenities well. Great location."

"Room was clean staff are friendly and kitchen was cleaned. "

"Nice quiet hotel walking distance to a lot of the tourist hot spots. Hotel was nice, could use some cleaning. Hotel is magnificent. "

"Everything was perfect. We own a cleaning company so when traveling or staycationing we check the beds for bedbugs, lice and any other critters. Everything was pristine. I also let the phone staff know we were staying for my wife’s birthday and requested a higher room and they did say they couldn’t guarantee that but not only did they give us a higher floor they gave us a corner room also! Probably on of the best views in the building. Thank you for that. The area is also less congested than other parts of downtown. There’s SOME street parking nearby. Walkable distance to 7Eleven, Whole Foods and Jewel. Love this boutique hotel better than the large chain ones. Customer service was also great. We will be back. "

"My son’s (14) favorite place to stay in Chicago. Clean, modern, easy access to everything."

"I am extremely disappointed with my recent stay. I prepaid for a Lake View room with two Queen beds, but the experience at check-in was deceptive and unprofessional. Upon arrival, the front desk agent disappeared for 10 minutes to whisper with a colleague. He then claimed our room was ready, but we found ourselves in a room with much smaller beds. It felt like a deliberate attempt to see if we’d just "accept" a lower-tier room. When I returned to the desk, I was told no Lake View Queens were available. Our only options were to stay in the cramped beds or move to a non-lake view room. Since we didn't fit in the smaller beds, we moved—effectively paying for a view we didn't get. Management offered some food vouchers as compensation. Since we arrived late and were checking out the next morning, these were useless. I even received an automated text from "Inderjeet" asking about my stay. I replied with these issues and received zero response. After a five-hour flight, the last thing you want is to haggle for the room you already paid for. I expected much better from a Hilton brand."