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"Overall, this is a fantastic property. Location can’t be beat and in general the staff was very friendly and helpful. My only complaint would be in regard to having an à la carte breakfast. The staff did not seem to be happy that we were not using the buffet and were therefore very slow to help us. Conversely, when we had the buffet, it was fantastic and of course did not require much staff interaction. Bar service was excellent and our room was immaculate. Do be a little careful going down the stairs across from the hotel towards the beach. There is an area where a handful of homeless congregate, and they are somewhat aggressive when asking for money. Overall a great stay"

"We stayed for 3 nights.The hotel is a good walk to the beach and bars.Rooms were lovely and clean,beds were comfortable."

"Great staff"

"The staff was friendly and sometimes have helpful, depending on who you would get. The self parking garage is pretty tight, so don’t take a big car in there. The hotel is central to the south part of the city, which is useful depending on where you’re going. This is kind of an odd duck hotel because I think it’s ready to four-star, but it could really easily be a three star and it’s definitely not a five star. The rooms are definitely outdated, but not inconvenient or dirty. The shower is really good, which is a huge plus. I wouldn’t stay there again and I try a different hotel in the city, but it’s not terrible for the price."

"Great staff! Very professional, overall a great place to stay."

"This is an excellent hotel for Guggenheim Museum. Clean, courteous, close and well appointed. One of the best hotels we have stayed during our month long tour of Spain and Portugal. A bit pricey, but then everything in Bilbao is. "

"Roof terrace is useless and staff not very helpful."

"The rooms were awesome and the staff too.Could improve breakfast and dinner"

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "