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Clarion Hotel & Conference Center Hagerstown Area

2.0 star property

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At Clarion Hotel & Conference Center Hagerstown Area, you can look forward to free continental breakfast, a nightclub, and a poolside bar. The on-site restaurant offers breakfast. In addition to a coffee shop/cafe and an arcade/game room, guests can connect to free WiFi in public areas.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Restaurant
  • Air conditioning
  • Gym
  • Business services

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 20.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 15 mi (24 km) of the property will not be allowed to check in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Clarion Hotel & Conference Center Hagerstown Area have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Clarion Hotel & Conference Center Hagerstown Area pet-friendly?

Yes, dogs are allowed at this property.

What time is check-in at Clarion Hotel & Conference Center Hagerstown Area?

Check-in start time: 3 PM; Check-in end time: 11 AM. Early check-in is available for a fee of USD 20.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Clarion Hotel & Conference Center Hagerstown Area?

Check-out is at 11 AM.

Where is Clarion Hotel & Conference Center Hagerstown Area located?

Located in the heart of Hagerstown, this hotel is within 2 mi (3 km) of Hagerstown Field House, Hagerstown Dog Park, and Maryland Theater. Discovery Station at Hagerstown Inc. and Meritus Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

5.8

6.0

Cleanliness

7.2

Location

6.6

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 38 out of 262 reviews
Rating 8 - Good. 58 out of 262 reviews
Rating 6 - Okay. 54 out of 262 reviews
Rating 4 - Poor. 46 out of 262 reviews
Rating 2 - Terrible. 66 out of 262 reviews

Reviews

Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
There was one person responsible for check-in and cleaning rooms. When I went in the bathroom was disgusting and looked like wasnt cleaned prior to our stay. The guy at the front desk had to run in and try to clean it between other guests coming in. The owner just sat on the chair and watched everything while casually chatting on the phone... no motivation to help. A cockroach was in the bathroom of another friends room...
Stayed 2 nights in Jul 2019
Verified

2/10 Terrible

Laurie

Disliked: Cleanliness, property conditions & facilities
This was the worst hotel experience I’ve ever had. First, We weren’t getting in til 1:00 am and upon arriving drove right pass the hotel because it is no longer called the Garden Plaza but us a Clarion/Roadway. If I had known it was A Roadway hotel we wouldn’t have chosen it since they have a reputation of being less then stellar. The room smelled old and musty and when I took my shoes off the carpet felt damp as if they had washed it but it had never dried. You could hear the people in the other rooms on both sides with one guy snoring in the adjoining room and on the other side the voices coming clearly through the vent in the bathroom. In the morning the people were obviously smoking with the smell coming through the same vent. I couldn’t wait to get out of there the next morning.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Sthal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I changed room two times because they was dirty an

Changed room two times the rooms was dirty and too Much flies and the odour is disagreeable I asked others sheets to change m’y bed, the employee asked me to get out.
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Taushlyn

Liked: Staff & service
Disliked: Cleanliness

Stay away needs a lot of work

I will not recommend this hotel, false advertisement for one. We were on a couples get away for the 4th of July weekend. Took 20 min. to find the hotel because it is a Clarion not Garden Plaza, also the address is different from the e-mail I received. I chose this hotel because of the pool and pool bar. The pool area smelled very strongly like cat urine, so we did not get in the pool and there is not a bar on-site. I can not comment on the breakfast because it was served in the pool area and we stayed away from there. We went tubing the 2nd day, when we returned house keeping had not been to our room. A lady apologized and brought us 2 towels. No washcloths or small towels for the floor. Both nights we tried watching TV and the cable continually went out. This hotel should not be open, though it looked like it was beautiful 25 years ago, it needs major updates and cleaning. I wish I would have read the reviews and didn't go by the pictures.
Stayed 2 nights in Jul 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was more like a motel. Check in was horrible, my first room was filled with flies (literally dozens of them). My second room was damp and clammy. . It said it was non smoking but my room reaked of cigarettes. The tv barely worked. The bathtub was missing knobs. Never, ever again.
Stayed 1 night in Jun 2019
Verified

2/10 Terrible

DELIA

Disliked: Staff & service, property conditions & facilities, room comfort

Awful experience

This was an awful experience it was a pool but it was only open until 9 p.m. there was continental breakfast mention but what they offered was so cold cereal no juice some milk sausage as some sort of a it did not look appealing I will not consider this a continental breakfast and it was all cold. I would not recommend this hotel to anyone
Stayed 1 night in May 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel ended up being a Clarion, there was no signage for Garden Plaza. The text confirmation gave a different address than what is listed online. Our room was not cleaned. My kids found a pack of condoms on the floor. The shower curtain had mold and the tv console had broken in doors hanging off. I have yet to receive my room deposit back that was supposed to be refunded immediately.
Stayed 1 night in Jun 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST POSSIBLE PLACE TO STAY !!!!

This the WORST place that I have EVER stayed. They are NOT worthy to be on your website. The service is nasty. The sheets were DIRTY! Bed was broken. The bathroom was disgusting and I had to personally clean it myself. The breakfast was practically non existent. Everything was FILTHY and appeared as thought they have been around forever. I was hoping for my children to go swimming cause the pictures looked great, but the pool looked like you could catch something if you even got near it! Not worth the money ! And they overcharged me! Not worth anything but to be TRASHED !!!
Stayed 4 nights in May 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel & terrible customer service!!

RUN!! DON'T STAY HERE!! This place is so disgusting, the rooms are dirty, smells musty, sheets were ripped, tub was clogged, towels smelled dirty, carpet is old and customer service (Rita, a manager) needs to learn customer service skills!!! They advertise it's Garden Plaza Hotel but it's really a Clarion! Tell you hot breakfast until 9am, got there at 820am & everything was gone & nobody around to refill it. Another guest was upset & they threatened to call the police on him just for speaking his mind! Then I asked for an empty cup for coffee but was told no because it was 9:05 & breakfast was only until 9am!?! This has been the worst experience of my life & would never stay here again!! Clearly their manager doesn't care about pleasing customers & havin return visits.
Stayed 1 night in May 2019
Verified

4/10 Poor

WilliamKastner

Disliked: Cleanliness, property conditions & facilities
It seemed to be nice at one time. We had broken furniture in the room, the shower had mold and mold also on tv cable. The breakfast was poor.
Stayed 1 night in May 2019
Verified

6/10 Okay

Frank

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Two Star Gardwn

You get what you pay for.....
Stayed 1 night in May 2019
Verified

2/10 Terrible

Keri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

My experience

I randomly booked a stay here for the fact that they have an indoor poor. When we arrived they were remodeling so it felt like we were in the way. Checking in was fine and the lady was really nice but that was it. The pool had chairs stacked up along the wall so it naturally gave me a feeling like we shouldn't have been there, plus the pool was too cold which made it impossible to enjoy so we left right away. I'm sure the hotel will be better once the remodeling is complete so I'd give it another shot but just from this past weekends visit, it wasn't good.
Stayed 1 night in May 2019
Verified

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mine as well go somewhere else

Horrible experience the breakfast was so bad... there was only some nasty eggs and a loaf bread that expired 4/16 on May 2 horrible food safety mine as well don’t even offer breakfast if that’s what’s gonna be served. Will not return. Room smelled bad too . Will recommend to stay away.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The total was so so. But good enough for the price we paid.
Stayed 1 night in Apr 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a poor hotel. Very dated. No free coffee. Free breakfast was a joke. Breakfast bar was not staffed and was a complete mess. Cereal, waffles and coffee was the only things available. I could go on and on but please avoid this property. I have a feeling it will not be opened long
Stayed 1 night in Apr 2019
Verified

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse hotel ever

Distrusting. Honestly worse place i have ever been. Roaches were all over the pool area. And breakfast wasn't long enough of an option. Will never stay here again and hope others are more aware.
Stayed 1 night in Apr 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filty place, poor service , brakefast lousy, everything falling apart. Staff was not helpful nor any where around . all together a bad experience
Stayed 1 night in Apr 2019
Verified

2/10 Terrible

Tracy

Disliked: Cleanliness, property conditions & facilities, room comfort

filth & disappointment

the pool area, front desk attendant, & scrambled eggs were nice but the room was so dirty that if we had the energy to repack our vehicle after driving all day we would have asked for a refund & left. also, while the indoor pool area is nice, its only open 9am-9pm...not the best hours for families traveling through.
Stayed 1 night in Apr 2019
Verified

4/10 Poor

Traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It had an indoor swimming pool. Unfortunately, it was too cold to swim. It has breakfast. Food not so good. Nice room appearance. Outlets hard to access. No plug in bathtub. Bathroom could use some cosmetic attention. Strobe light over bed was annoying.
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
I liked the layout and what they had to offer. What I didnt like is how dirty the room was especially under the bed. My girlfriend took vidoes and will b posting them soon. There was blood on the bed and on the walls. Light fixture was hanging out of ceiling. Then after 2 hours the clerk comes busting in trying to say I was smoking in my room. That's bull crap cuz yeah I smoke but not in a hotel that charges 50 bucks cash when u check in on site. I tried to make a complaint but the clerk demanded I get out and would not cooperate with me when I asked for names and numbers. Overall I would not recommend this place to anyone ever
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The desk clerk kindly gave us a handicapped room, even though we had not mentioned ahead of time that one would be appreciated.The room was a good size and clean. There was no water and glasses for drinking in the room. There was no refrigerator or microwave in the room. Using the handicapped shower caused water to cover the entire bathroom floor, so we stood in water when using the sink and toilet. The breakfast was lacking, no bagels or donuts, just a loaf of white bread, still in the wrapper, sitting on top of an empty case. There were waffles and orange juice and scrambled eggs, which were much appreciated. The breakfast seating area was cold. The exercise room was not available,and I am on a cardiac rehab plan where I needed to use it. Signage needs to be addressed. We approached the hotel from the north(or east) on Dual Highway at night and had trouble finding the hotel.. We hope these things could be addressed because the architecture with the focal point of the complex being the pool area and the use of stone and real plants (among the plastic ones) could make this a beautiful place.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, room comfort
Old hotel.'staff vety friendly
Stayed 1 night in Feb 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold, dirty, cold, everyone except person checking us in not friendly. Nothing like pictures. Should not be open to the public
Stayed 1 night in Feb 2019
Verified

6/10 Okay

Verified traveler

Bed was clean for a cheap local hotel. Bathroom was pretty gross and hotel rooms could do with a renovation
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Cassandra

Liked: Room comfort
Disliked: Cleanliness, staff & service

Will do in a pinch

The hotel was moderately clean, with comfortable bed, but the room smelled musty, like the furniture came out of your grandmother's basement. Beautiful pool area. Continental breakfast was a joke. Very weak coffee, stale cereal (only raisin bran and cornflakes), only loaves of white bread with a jar of jelly (not individual packets), no fruit even though there was a sign saying fruit. When we arrived there were half a dozen police officers conducting some sort of business involving a guest. No one offered any explanation or assurances. Someone had placed wash cloth over the smoke detector in the room and i wasnt tall enough to remove it.
Stayed 1 night in Jan 2019