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"I experienced several frustrating issues during my stay that caused significant inconvenience. While both check-in and check-out were smooth, the overall experience was disappointing due to multiple unresolved problems. The shower in my room was broken for two days even after I reported it, and despite this inconvenience, I was not offered a room change. Additionally, the in-room phone used to contact reception or guest services was also not working and took two days to be repaired. On top of that, the TV was not functioning and took four days to fix. Although the staff handled check-in and check-out efficiently, these repeated maintenance issues greatly affected my comfort. The food was decent, but compared to other resorts, I felt the party atmosphere and entertainment were lacking. Overall, the constant inconveniences during my stay overshadowed the positives and made the experience much less enjoyable than I had expected."

"Currently here again in Masmavi - our 8th visit. Can't wait to book again next year. The hotel, the food and everyone that works in Masmavi have made our holiday amazing again! Special shout out to Guest Relations Ulas Yaman and Serdar who were super efficient and any issues resolved immediately. The two tennis coaches were simply fantastic - Emre and Engin. Their tennis lessons are of a very high standard and off the court they're the nicest guys you could meet. And lastly our lovely room maid Ozlem - very efficient and friendly - never stops smiling. We will definitely be back next year - thank you Masmavi!"

"Great hotel with nice heated pools, aquapark and restaurants. Food is truly amazing. We choose pool room and have 2 kids and I don’t recommend these rooms if you have kids. The hotel is huge and hard to walk to pools, beach and other areas from these rooms. Buggies are not available all the time. In fact, for 2 days we couldn’t catch a buggy without waiting at least 20 mins. Other staff helped us a few times to get around and they also helped us complain about this. Next days buggies were fast and efficient. Also, our room pool was not clean when we arrived, next day we asked for it to clean and it was taken care of. Overall great hotel and highly recommend but we had room specific issues. I wouldn’t choose this kind of room again with my kids."

"Good hotel for children"

"The resort itself is amazing. Staff is great too! But here comes the issues - extremely loud environment, unruly children running around(I have a 6 year old boy, but he has never been allowed to act like all other children), no adult supervision until early morning hours, security doesn’t do anything, parents don’t care! The parents drink until 3 am and shout, not talk in the common areas. The disco music is extremely loud, windows and walls are thin! And around 3 am when you think that you can get sleep the cleaning crew starts moving tables and the sound is horrible! Air conditioning is set to 23 C and you can’t adjust it lower. It’s monitored and managed by guest relations. Get a higher floor room not over pool to avoid the disturbance. The food is so so. Don’t even waste your time with the A La Cart restaurants especially the Asian one - you will be waiting for something that has nothing to do with sushi or Mongolian beef, tasteless small portions. You are better off eating at the Sunset main buffet style restaurant. Variety is ok. The other good restaurant is the 24/7 one in the end of the resort Waterworld. Coffee shop and patisserie’s are good. The beach is so so - has some rocks in the beginning and sand afterwards. Very small! The pool facilities are great - they get very crowded and people are keeping sun lounges from 8 am with their towels. The best part of our trip was the spa center - amazing massage options and facials. Old town Side is a must visit!"

"Stayed there with my son and we both really love the hotel and made most of our swim up room Will be definitely back "

"We had a couple of nights in luxury at this spa hotel. It is well appointed with good communal areas and plenty of facilities. The rooms are clean and have a fridge and tea/coffee facilities as well as a safe. There is the spa which is free to use but you pay for massages which has an indoor/outdoor pool plus sauna and steam room. There are numerous outdoor pools plus games areas. There is a private beach with adult only area and a large beach bar and restaurant. The main restaurant is a buffet with lots of choice for breakfast, lunch and dinner and a number of speciality restaurants. There is also a patisserie. "

"Winter season vs summer season is a big difference in options. Winter has only 1 restaurant in the all inclusive as a buffet. The other restaurants are pay to eat if they are even open. Activities also limited in winter. Still a very beautiful place and overall staff was nice. Only hiccup was being sent to belek city center in the evening which was kind of expensive by cab, and by the time we got there everything was closed with a few exceptions and it felt a little unsafe. Entire city is less active in winter not just resorts... as far as we could gather all resorts partially shut down in winter"

"Food was awful. Same choice each evening. Burnt fried chicken which you could smell then burning during the day. Only decent choice in the evening was Pizza. Breafast choice the same, Could not even get a omlet. Most of the staff did noot know how to say good morning or smile. Poor lighting in the night with many trip hazards walking. No power socket in bathroom to charge shaver. Rubbish entertainment in the evening. Only one bar to sit inside in the evening with awful pianist playing Great people on reception Will never go back"