Search Vacation Homes in Green Bank

"Im going too keep it short a sweet, and I didn't make a big deal of it at the time because it was a much needed get away for me and my wife. Phone staff completely useless, online help threw the Expedia app never answered, front desk apon check in very welcoming, room service knocked on the door like they had a warrant(pissed me off) and be careful of the tripple tip they try too get threw the phone then in person, front desk apon checking out could tell me a straight answer why I was charged/ extra money was held when the kiosk wanted to charge me double at check out, room seemed like it hadn't been used in ages dust everywhere, rust in the bathroom furniture and smelt like smoke with what looked like cigarette ashes on the toilet paper holder, the bedding wasn't changed had little things of garbage in it, lights in the room unplugged. Casino almost completely dead late night Valet great, the food on property absolutely amazing great portions, fresh fruit, the bakery worth the drive down by itself All together will not stay there again but would definitely take a visit for the food from a nother hotel. So a 3/10 overall. ( And a week later, my money still hasn't been released.)"

"Staff was amazing. Breakfast had variety and pleased all parties. Air conditioning was perfect."

"Very nice"

"There was absolutely nothing in the room to cook with whatsoever..there was 1 hand towel on the oven door 3 plates 1 small glass"

"Clean room"

"The WiFi doesn’t work and the alarm went off due to steam from someone shower. They also charge for parking "

"Clean"

"RUN!! I recommend NOT booking a room at this place. I spoke to other guests who feel the same way. I booked a room due to budget constraints. First, I booked this hotel years ago, and another owned by the same people, which is located up the street. That hotel is called Empire. Unfortunately, in my rush to book a hotel before my trip, I had forgotten my bad experiences with this management company years ago, until a feeling of dread came over me when I realized the mistake this time around. First, it feels like the Front Desk Clerk might be the only one who works there. I did not see anyone else but the maids during every shift, both times I was a guest. To make matters worse, he is a NASTY, rude person with no warmth whatsoever and totally lacking in adequate customer service skills. Also, the customer service desk is mostly vacant, and you have to ring the bell repeatedly. When I asked him to fix the TV he said "he wasn't working now" and would call later. He never did. This time around, the television set did not work; there was no overhead lighting, only dim light from the dingy, decrepit lamps; and a tenant told me to avoid the unsanitary ice machine. At the Empire, the woman who owns both properties is NASTY, hot-tempered, and she began screaming at me for criticizing their bad customer service. She told me to get out and never come back, and slammed the door. After the incident, I read a review from another customer complaining of her temper. AVOID THIS PLACE!!"

"Nice"