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"No breakfast. 100 dollar deposit for incidentals. "

"The bartender who worked Monday night (March 16) was extremely rude and unprofessional. We ordered two rounds of drinks. The espresso martini from the first round didn't taste like espresso at all, but I drank it anyway because I didn't want to be a pain. When we attempted to order a second round, we stood at the bar right in front of him as he passed us over to serve other customers for 3-5 minutes before I finally asked him if we could order a drink. He finally responded to me. I asked him a question about making a lower calorie/sugar version of a paloma, but he was very clearly irritated that he even had to speak to me. We were the only Black people at the bar, and I couldn't help but notice the difference in the way we were treated compared to the other white customers at the bar. I even asked my husband if he did something to offend him when he ordered the first round of drinks, wondering if that was why we were being treated so poorly. I was also disappointed that Lazia was never open one time while we were there. We were told it was because of a "mishap". Everything else was fine, but the poor treatment from the bar tender on Monday night and Lazia never being open (we were not told this in advance) were two major disappointments."

"It was alright, but I literally found and open needle next to my bed. Not cool!"

"The hotel double booked my stay and i had a security officer jiggling the door handle at 1 am while i was sleeping. I had an early work meeting so i did not appreciate this. The room was dirty and had shaving cream all over the sink. Only plus was front desk staff was friendly. "

"Customer service at check in was not the best. Waited 15 minutes for a luggage cart. Check-in was not busy but in order to get a cart we had to go to the 6th floor and bring it down ourselves. We had 2 queen beds and they were not very comfortable."

"Management allows the rooms to be overbooked with people, causing undesirable groups to stay there, causing trouble, fights at the pool , management, then closed the pools the rest of Saturday and Sunday until the groups checked out penalizing everyone else"

"When I checked in I had booked a room with 1 king bed. I got there and I got to my room and it had 2 queen beds instead. I complained about it but was basically told, “too bad.” The water pressure in the sink was very low. The water just dribbled out. The next morning I was told that breakfast is $20 per person. I went to the front desk and asked because on my reservation it stated that breakfast for 2 is included. The lady at the front desk told me, “okay we will let them know in the restaurant.” After we finished our breakfast they gave us a bill. I explained that I was told that it is included. She called the front desk and they told her that it wasn’t included and I needed to pay. I wish they would have been up front and honest from the beginning."

"It is an older building in the heart of downtown so it’s expected to not be perfect condition…this is why I gave it 4 stars. Valet waiting on you, handed keys over and went to front desk. Check in fast. Room was excellent!!!!! TV saying welcome with my name. The bathroom was a true handicap one. Complete roll in shower. Restaurant atmosphere was perfection. Will be back!!!!!! Stay here when you’re needing a place when your downtown KC!!!"

"The staff is excellent, the front desk and the bellman were a blast from the past at the excellent service you come to expect from a Westin. Where it fell short wet the amenities which I’ve been accustomed to in my previous stays. It’s a little thing, but when you pay $400 for a hotel room you expect better than 1 ply toilet paper. Their beds are still the best in the business though. Make sure you bring a step stool if you are shorter than 5’2”. The biggest “miss” was the food service. I’m not expecting a free breakfast, but it’s odd to not at least find an option for a buffet style breakfast. I would have paid for it, but I wasn’t going to bring my family to sit down for an eclectic à la cart breakfast at 7:30am. So we went to Panera across the street and waited an hour for our food there (yikes.) It was clean, safe, and hospitable. If this was a Hampton or Holiday Inn I would give it five stars, but for the price and reputation is was a bit of a miss. We’ll be back this summer, but probably with different expectations."