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Museum Hotel

3.0 star property
Downtown George Town's boutique gem blends historical character with relaxation opportunities, from morning coffee in the lobby to garden strolls nearby.

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Museum Hotel in Downtown George Town blends classic charm with modern comfort. Guests relax on the garden patio or in the children's pool. Amenities include WiFi, and an on-site bar and restaurant serve guests throughout their stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

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Policies

Check-in

Check-in time starts at 2:00 PM

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MYR 24 for adults and MYR 20 for children
  • Airport shuttle fee: MYR 60 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The Quadruple Room is a duplex. The sleeping area is accessible only by stairs.

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Museum Hotel have a pool?

Yes, this property has a children's pool.

Is Museum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Museum Hotel?

Check-in begins at 2:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Museum Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Museum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 60 per vehicle applies.

Where is Museum Hotel located?

Located in Downtown George Town, this historic hotel is within a 15-minute walk of Pasar Chowrasta and KOMTAR. New World Park and Georgetown UNESCO Historic Site are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

7.8

Location

9.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 254 out of 497 reviews
Rating 8 - Good. 198 out of 497 reviews
Rating 6 - Okay. 33 out of 497 reviews
Rating 4 - Poor. 8 out of 497 reviews
Rating 2 - Terrible. 4 out of 497 reviews

Reviews

Verified

6/10 Okay

Verified traveler

TV astro not working. Too early knocking noise at 6 am morning.!!!
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Be

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance is really nostalgic and the room was beautiful. Breakfast is amazing!
Stayed 1 night in Oct 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ambience
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

afrorakda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior and interior are retro, clean, beautiful and so cute.
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Strategically located, quaint little hotel with a lot of charm. Very clean and comfortable. Would stay here again.
Stayed 1 night in Jul 2020
Verified

8/10 Good

chandran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Was good. All the antique concepts. It's bring back to childhood memories.
Stayed 1 night in Jul 2020
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Promises, Promises

I knew I had a problem when there was no parking when I arrived. Evidently, management does not check the plate numbers, so local F&B establishments take advantage; hence no parking in the PM despite 40% occupancy. Chose the hotel for "ample parking" despite its location, but there is parking available only in the mornings and evenings, so not easy to use the car to go out for lunch or shopping. Must stay out until the evening. Then, no internet on my PC in the room on 4 routers. Managed a connection with no bars (just the dot) to send off a couple of lengthy emails at one spot in the lobby. No images. Cell phone got a "dot only" connection in the room, 1 bar on the cell. Used the cell. Some other guests were using portable routers. Young staff was friendly but generally not knowledgeable beyond key tourist spots and therefore not helpful. Took a while to find a cafe with free wifi as most are closed during RMCO. Lots of promises, no action. At checkout: "Internet is working fine. No one is having any problems." Not! Several fruit flies in the room. At least a Mozzy, too, as woke up with three hives. Another guest was complaining of a dysfunctional toilet, though mine was fine. Such a shame - the physical plant is rustic but charming. Will not be returning any time soon.
Stayed 3 nights in Jun 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i really love the place
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must rate this hotel at 5 stars. Although some facilities are a bit old, all of them are well maintained. The location is perfect and close to many tourists spots. Last but not least, their cat Leo is the best cat in Penang.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the cheerful welcome with a towel to wash your hands and a nice smooth lemongrass drink, to the amazing employees, we didn’t want to leave. Reveena, one of the front desk clerks, is the most delightful young lady and truly is an asset to the hotel. We had a complication with losing a phone and she worked hard to help us get it back, even stayed past her duty time. We are forever grateful to her. Our King suite was absolutely breathtaking and we couldn’t get enough of the friendly cats that are part of the hotel staff. ❤️
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Heritage hotel. Comfortable room. Well kept. Lovely front desk staff. Very Helpful and always smiling! Lots of good food options within a few minutes walk. Easy to walk to all the sights. Bathroom a bit dated. The pool should not be advertised as such. You can really only dip your feet.
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was well maintained culturally and very clean. Rooms are on the smaller side but overall a good stay.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon sejour

Bonne Accueil du receptionniste avec un verre de jus frais super quand tu arrive d'un voyage, hotel original niveau decoration, le petit dejeuné bien
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to shops and restaurants. Easy access to bus. Be aware some bus drivers don't stop for whatever reason. I have 4 buses passed me and other tourists. I mean they act like they don't see you standing there with your hand waving them down. It is a problem for the foreign people who lives there as well but they say they report but nothing was done.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

geckbee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的酒店 地点也很房便。服务员 全部态度都很好
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trevligt hotel

Trevligt hotell, bra frukost men tyvärr så är swimingpoolen lite väl liten under 1m djup. Så det är enbart en barnpool
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
A lot of mosquitos and I ended up with bug bites all over my body.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
シャワー等の水圧不足で給湯設備面の不便が感じられる。スタッフのサービスは良い。
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Adwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel ..👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Stayed 2 nights in Jan 2020
Verified

8/10 Good

NLF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regular rooms are rather small and dark and face a wall, though they have nice furnishings. As do all the public areas. The breakfast hot offerings were served tepid because the plates had been arranged in advance. Solution is to order the muesli. The pool was a delightful bonus for chilling after a long hot day. The staff were gracious and helpful. Our sink and shower did not drain very well. Nor did the sink in the room of a friend. We were moved one night to one of the rooms on the street side because of the drainage problems which had lots of light and room, and was absolutely lovely but would surely have cost twice the price had we had to pay for it. The hotel is a nice quiet location with easy access to nearby restaurants. Another bonus was the roof deck with a lovely view over the city.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
中心地よりやや離れており通りからのアプローチは袋小路状態の場所に位置する。 夜中に徒歩で帰る場合などはその道に全く人気は無く暗いため1人での徒歩には不安を感じる。 フロントの愛想は良いのだが、頼んだ事を引き受けたのに実行しない。(金庫が最初から閉じてロックされていたため使用出来ない) タオルは補充するが何故か古いタオルは回収しない。 トイレットペーパーが切れているのに補充しない。 どれも頼めば良いのだが、上記のように愛想良く引き受けるが実際には行動しない。仕方なく廊下に出ている掃除婦に直接頼む事数回・・良くある東南アジアの中の下レベルのホテル。
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extraordinary Stay here!!

Rooms are clean and cosy with antique-styled renovation. What's more important is the hotel staff are super firendly. Ryan-the one who works at the front desk is super warm and professional.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort

Quaint hotel

Room was a bit small but service was good. Staff were helpful and warm.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Jyh Jiuh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很有特色的的飯店
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Property conditions & facilities
The staff is very friendly and the breakfast though a bit limited in choice, is lovely. Housekeeping needs to be improved though.
Stayed 3 nights in Dec 2019