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"Excellent"

"We loved our stay at this RIU! Was our first time at their resorts. Super clean and cold room which was very nice to come back to after being in the sun all day. The staff were excellent and helpful whenever we needed assistance! Food was delicious, especially the Mexican restaurant."

"Friendly staff, clean room "

"A beautiful resort that is clean. Right on the ocean with a beautiful beach and an infinity pool that overlooks the ocean....stunning views. The staff were very friendly and helpful and they tolerated my butchery of the Spanish language. The only thing that we could think of to be improved was the bed was very firm. Too firm for our liking but that is a personal thing. We enjoyed the swim-up room and loved having our own almost private pool. We absolutely recommend staying here or, at the very least, considering it for your own vacation."

"The room was an unforgettable experience, the service was top-notch, I was fascinated in that aspect. Just three minor things I didn't disagree with. When I arrived early for check-in with an elderly lady and my family, they didn't offer us the option of using the room to rest, which is included in the hotel's policies and benefits, and I had to wait in the lobby. In my room, the dining table was never cleaned during my five-day stay, and in the pool and restaurant area, when it comes to all-inclusive, it was very inconvenient to have to sign for everything I consumed. If it's all-inclusive, it's all-inclusive; you pay a lot for all-inclusive without having to have restrictions on drinks and food. There are other hotels that are all-inclusive without restrictions and of the same quality. They should be more flexible in that aspect and make things easier for guests to feel more relaxed. The reception staff's attitude and demeanor towards guests seemed angry... they didn't smile at all. ...until I told him that I was already a member of Villas del Palmar Flamingos, his expression changed, becoming too cheerful. The change was very sudden...but thank you, it was a first-class service. "

"a"

"Our room was spectacular and clean. Amazing view. But, all appliances were VERY loud. I used the washer/dryer for all the wet clothes and they were so loud that nit even closing the doors helped the noise. The jacuzzi was also very very loud, we opted to turn it off and call it a night. The espresso machine and coffee maker, were both very loud. We did not use it again. Elevators were broken and we were on the 7th floor… not cool going down/up in heels. Not really a kid-friendly place. Over all a beautiful place for older adults and seniors."

"The hotel is dated but authentic and very clean! The staff are all wonderful very friendly and hard working to make the stay enjoyable! The beach is beautiful "

"Enjoyed our stay very much. Thank you Sergio."